Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330487 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 United Supermarkets Pharmacy #539 — 1414 West Wilson Street, Borger TX, 79007

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 34 biz days overdue
Active: 51 biz days
Paused: 149 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 28, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 28 → Feb 4, 2026
5 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 12 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → Apr 29, 2026
59 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → May 6, 2026
5 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 17 of ? biz days used
⏸82d
⏸ Clock Paused
Status: Ready for Release
May 6 → Sep 2, 2026
82 business days (not counted)
25d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 8, 2026
25 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 19, 2026
6 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 19 → Oct 19, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 19 → Oct 22, 2026
3 business days (counted)
Running total: 51 of ? biz days used
Created: Jan 6, 2026 Today
Show SLA Clock Detail (16 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Jan 28 Scheduled ▶ Running 6 7
Jan 28 → Feb 4 Reschedule ▶ Running 5 12
Feb 4 → Feb 4 Entered ▶ Running 0 12
Feb 4 → Apr 29 Ready for Release ⏸ Paused 59 —
Apr 29 → Apr 29 Assigned ▶ Running 0 12
Apr 29 → May 6 Scheduled ▶ Running 5 17
May 6 → May 6 Entered ▶ Running 0 17
May 6 → Sep 2 Ready for Release ⏸ Paused 82 —
Sep 2 → Oct 8 Ready for Scheduling ▶ Running 25 42
Oct 8 → Oct 8 Assigned ▶ Running 0 42
Oct 8 → Oct 19 Scheduled ▶ Running 6 48
Oct 19 → Oct 19 Reschedule ▶ Running 0 48
Oct 19 → Oct 22 Scheduled ▶ Running 3 51
Holding 152.8d (excluded)
Coordinators 52.1d
⚠ Overdue
Holding (excluded from total)
152.8 days
Coordinators
52.1 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (70 days left)
📅
200.6 days Total Age
⏱️
83.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
42.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 289 days old
🚨
Primary Delay 83.0 days stuck in "Ready for Release"
⏱️
Total Delay 42.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
151.2d
Scheduled
19.9d / 2.0d SLA
Reschedule
6.5d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Ready for Scheduling
25.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/28/26 CDempsey- Due to ice storm, this wasn't able to be completed and I am putting into reschedule.

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330487
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 9.0 business days
👷
▶
3 Technician Assigned Jan 20, 10:44 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 13d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-26T18:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 21, 9:36 AM
Scheduled For: 2026-01-30T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 22, 3:36 PM
Scheduled For: 2026-01-27T18:30:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Craig Dempsey Jan 28, 10:12 AM
From: Scheduled
To: Reschedule
Duration in Previous: 7d 23h
⚠️ 6.0 business days
🆕
Status: Entered by Rhea Berry Feb 4, 4:49 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 6h, 0m
🚨 59.9 business days
👷
▶
4 Technician Assigned Apr 29, 10:26 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 83d 16h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-06T19:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 30, 12:30 PM
Scheduled For: 2026-05-20T19:00:00.000+0000
⚠️ 5.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 6, 12:12 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 1h, 0m
🚨 83.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 119d 1h
🚨 26.0 business days
👷
▶
4 Technician Assigned Oct 8, 12:40 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35d 22h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-19T19:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 15, 4:40 PM
Scheduled For: 2026-10-19T20:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 16, 11:49 AM
Scheduled For: 2026-10-23T17:00:00.000+0000, 2026-10-23T17:30:00.000+0000
⏳ 2.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Oct 19, 11:58 AM
From: Scheduled
To: Reschedule
Duration in Previous: 10d 23h
🗓️
▶
2 Status: Scheduled Oct 19, 3:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-11-02T18:30:00.000+0000

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready for Scheduling
Duration: 25.8 business days (threshold: 1.0 business days)
Exceeded by 24.8 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Nov 2, 1:30 PM
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details