Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330491 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8279 — 2201 Ross Osage Street, Amarillo TX, 79103

Jan 6, 2026 → Apr 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 65 biz days
🕐 Clock stopped: Canceled (Apr 15, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 2, 2026
36 business days (not counted)
▶ Clock Running
Status: Canceled
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 3 → Mar 6, 2026
3 business days (not counted)
▶ Clock Running
Status: Canceled
Mar 6 → Mar 9, 2026
1 business day (counted)
Running total: 3 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 9 → Mar 13, 2026
4 business days (not counted)
▶ Clock Running
Status: Entered
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Canceled
Mar 13 → Mar 16, 2026
1 business day (counted)
Running total: 4 of ? biz days used
⏸22d
⏸ Clock Paused
Status: Ready for Release
Mar 16 → Apr 15, 2026
22 business days (not counted)
Created: Jan 6, 2026 Canceled: Apr 15, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 2 Ready for Release ⏸ Paused 36 —
Mar 2 → Mar 3 Canceled ▶ Running 1 2
Mar 3 → Mar 6 Ready for Release ⏸ Paused 3 —
Mar 6 → Mar 9 Canceled ▶ Running 1 3
Mar 9 → Mar 13 Ready for Release ⏸ Paused 4 —
Mar 13 → Mar 13 Entered ▶ Running 0 3
Mar 13 → Mar 16 Canceled ▶ Running 1 4
Mar 16 → Apr 15 Ready for Release ⏸ Paused 22 —
Holding 69.8d (excluded)
✗ SLA Missed
Holding (excluded from total)
69.8 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 15, 2026 (260 days early)
📅
69.6 days Total Age
⏱️
37.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 221 days old
🚨
Primary Delay 37.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
68.2d
Canceled
4.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/15 KHardison - Cancelling, combining with repair WO. 3/13/26 lcoonrod cancelling PM and adding to repair case 00577037 3/6 KHardison - Cancelling, combining with repair WO. 3/2 KHardison - Cancelling, combining with repair WO.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330491
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 37.0 business days
🚫
Status: Canceled by Kimberly Hardison Mar 2, 3:39 PM
From: Ready for Release
To: Canceled
Duration in Previous: 54d 5h
✅
Status: Ready for Release by Jessica Foley Mar 3, 12:58 PM
From: Canceled
To: Ready for Release
Duration in Previous: 21h 18m
⏳ 4.0 business days
🚫
Status: Canceled by Kimberly Hardison Mar 6, 4:07 PM
From: Ready for Release
To: Canceled
Duration in Previous: 3d 3h
⏳ 2.0 business days
✅
Status: Ready for Release by Jessica Foley Mar 9, 10:48 AM
From: Canceled
To: Ready for Release
Duration in Previous: 2d 17h
⚠️ 5.0 business days
🆕
Status: Entered by Leona Coonrod Mar 13, 11:30 AM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 4d 0h, 0m
⏳ 2.0 business days
✅
Status: Ready for Release by Jessica Foley Mar 16, 4:34 PM
From: Canceled
To: Ready for Release
Duration in Previous: 3d 5h
🚨 22.9 business days
🚫
Status: Canceled by Kimberly Hardison Apr 15, 3:22 PM
From: Ready for Release
To: Canceled
Duration in Previous: 29d 22h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details