Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330492 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6251 — 80 Trinity Point Drive, Washington PA, 15301

Jan 6, 2026 → Mar 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 37 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸37d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 3, 2026
37 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 10, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 10 → Mar 11, 2026
1 business day (counted)
Running total: 7 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 3 Ready for Release ⏸ Paused 37 —
Mar 3 → Mar 3 Assigned ▶ Running 0 1
Mar 3 → Mar 10 Scheduled ▶ Running 5 6
Mar 10 → Mar 11 Tech On Site ▶ Running 1 7
Holding 39.6d (excluded)
Coordinators 6.0d
Field Work 1.3d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
39.6 days
Coordinators
6.0 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 11, 2026 (295 days early)
📅
43.9 days Total Age
⏱️
38.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 38.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
38.0d
Scheduled
6.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3.12.26 hshaw - missing cust signature

🔧 Work Performed
performed pm. during pm found seat would not lock in place. upon further review found the locking mechanism was not secured and was missing bolts and damaged. led lights on seat burnt out as well
🔍 Technician Findings
annual pm seat lock broken seat led need replaced
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330492
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 38.0 business days
👷
▶
3 Technician Assigned Mar 3, 9:06 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 54d 23h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-10T14:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Jordan Moceri Mar 10, 10:11 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
⏱️
3x Labor Added Mar 10, 9:12 PM
Type: Labor, Travel
Status: Open
Qty: 3.5166666666667, 0.81666666666667, 200
✔️
▶
2 Status: Completed Mar 10, 10:29 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jordan Moceri
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.2 business days
📄
▶
2 Status: Ready to Bill Mar 11, 11:44 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
🚨 32.0 business days
🧾
Invoice Created Apr 24, 11:19 AM
Invoice Number: SM-256261

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jordan Moceri
Scheduled
Mar 10, 10:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-256261

Work Details (3)

Name Type Status Qty Amount Date
WL-03138387 Labor Open 3.5166666666667 $0.00 Mar 10, 9:12 PM
WL-03138388 Labor Open 0.81666666666667 $0.00 Mar 10, 9:12 PM
WL-03138389 Travel Open 200 $0.00 Mar 10, 9:12 PM

Details