Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330494 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 618 — 410 Readville Drive, Waterbury CT, 06705

Jan 6, 2026 → May 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (56 biz days late)
Active: 74 biz days
Paused: 19 biz days
🕐 Clock stopped: Completed (May 19, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 4, 2026
19 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
73d
▶ Clock Running
Status: Scheduled
Feb 4 → May 19, 2026
73 business days (counted)
Running total: 74 of ? biz days used
Created: Jan 6, 2026 Completed: May 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 4 Ready for Release ⏸ Paused 19 —
Feb 4 → Feb 4 Assigned ▶ Running 0 1
Feb 4 → May 19 Scheduled ▶ Running 73 74
Holding 21.6d (excluded)
Coordinators 74.0d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
21.6 days
Coordinators
74.0 days
Over SLA
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 19, 2026 (226 days early)
📅
93.6 days Total Age
⏱️
74.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
72.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 74.0 days stuck in "Scheduled"
⏱️
Total Delay 72.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
20.0d
Assigned
0.0d / 0.5d SLA
Scheduled
74.0d / 2.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
**PM Completed. **Lightly dusted inside and outside of higi **Checked and calibrated audio & volume, BP, touch screen and weight bench. **Wiped down higi with disinfectant cleaner **Tested for functionality **Completed full test successfully **Verified/Changed BIOS setting to “POWER ON”
🔍 Technician Findings
Unit in service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330494
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 20.0 business days
👷
▶
4 Technician Assigned Feb 4, 9:29 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release
To: Assigned
Duration in Previous: 27d 23h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-06T19:30:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 5, 1:38 PM
Scheduled For: 2026-02-12T19:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 9, 10:53 AM
Scheduled For: 2026-02-13T19:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 10, 10:58 AM
Scheduled For: 2026-02-17T19:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 13, 12:33 PM
Scheduled For: 2026-02-20T19:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 17, 10:35 AM
Scheduled For: 2026-02-23T19:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 19, 11:53 AM
Scheduled For: 2026-02-26T19:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 23, 10:51 AM
Scheduled For: 2026-02-27T19:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 24, 8:53 AM
Scheduled For: 2026-03-03T19:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 24, 9:49 AM
Scheduled For: 2026-03-06T19:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 24, 11:02 AM
Scheduled For: 2026-03-09T18:30:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 5, 9:31 AM
Scheduled For: 2026-03-11T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 6, 12:12 PM
Scheduled For: 2026-03-16T18:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 12, 10:15 AM
Scheduled For: 2026-03-20T18:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 18, 9:07 AM
Scheduled For: 2026-03-27T18:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 25, 1:03 PM
Scheduled For: 2026-04-03T18:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 31, 8:38 AM
Scheduled For: 2026-04-10T18:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Apr 7, 3:08 PM
Scheduled For: 2026-04-17T18:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Apr 13, 8:33 AM
Scheduled For: 2026-05-01T18:30:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Kourtney Smith Apr 27, 10:07 AM
Scheduled For: 2026-04-30T12:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Apr 28, 8:17 AM
Scheduled For: 2026-05-01T14:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Apr 29, 9:40 AM
Scheduled For: 2026-05-08T14:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith May 5, 3:47 PM
Scheduled For: 2026-05-13T14:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith May 8, 9:22 AM
Scheduled For: 2026-05-19T14:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith May 15, 9:40 AM
Scheduled For: 2026-05-19T16:30:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added May 19, 12:34 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Luis Torres
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 104d 2h, 0m
📄
Status: Ready to Bill by Hannah Shaw May 20, 10:37 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 1m
📨
Status: Invoice Pending by Hannah Shaw May 20, 11:51 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 13m, 0m
🚨 18.0 business days
🧾
Invoice Created Jun 15, 2:55 PM
Invoice Number: SM-262472

Bottlenecks

Scheduled
Duration: 74.0 business days (threshold: 2.0 business days)
Exceeded by 72.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
May 19, 12:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-262472

Work Details (3)

Name Type Status Qty Amount Date
WL-03231360 Labor Open 1.16667 $0.00 May 19, 12:34 PM
WL-03231361 Labor Open 0.25 $0.00 May 19, 12:34 PM
WL-03231362 Travel Open 4 $0.00 May 19, 12:34 PM

Details