Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330495 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 2595 — 1351 FOREST AVE, Staten Island NY, 10302

Jan 6, 2026 → Apr 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 56 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 11, 2026
43 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 11 → Mar 12, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 2 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Mar 12 → Mar 30, 2026
12 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 30 → Mar 31, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 1, 2026
1 business day (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 1, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 11 Ready for Release ⏸ Paused 43 —
Mar 11 → Mar 11 Assigned ▶ Running 0 1
Mar 11 → Mar 12 Scheduled ▶ Running 1 2
Mar 12 → Mar 12 Entered ▶ Running 0 2
Mar 12 → Mar 30 Ready for Release ⏸ Paused 12 —
Mar 30 → Mar 30 Assigned ▶ Running 0 2
Mar 30 → Mar 30 Scheduled ▶ Running 0 2
Mar 30 → Mar 30 Entered ▶ Running 0 2
Mar 30 → Mar 31 Ready for Release ⏸ Paused 1 —
Mar 31 → Mar 31 Assigned ▶ Running 0 2
Mar 31 → Apr 1 Scheduled ▶ Running 1 3
Holding 59.6d (excluded)
Coordinators 4.3d
Billing 0.6d
✗ SLA Missed
Holding (excluded from total)
59.6 days
Coordinators
4.3 days
Billing
0.6 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 1, 2026 (274 days early)
📅
59.6 days Total Age
⏱️
44.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 44.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
58.0d
Scheduled
4.3d / 2.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Lightly dusted inside and outside, wipe down unit with disinfectant cleaner. Performed monitor calibration, weight and BP test, Kiosk functioning the way it should The unit is functional and online.
🔍 Technician Findings
No damage, Kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330495
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 44.0 business days
👷
▶
3 Technician Assigned Mar 11, 12:34 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 63d 1h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-16T16:30:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kourtney Smith Mar 12, 3:08 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 2h, 0m
🚨 13.0 business days
👷
▶
3 Technician Assigned Mar 30, 9:48 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 17d 18h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-31T18:30:00.000+0000
🆕
Status: Entered by Kourtney Smith Mar 30, 4:45 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6h 56m, 0m
👷
▶
3 Technician Assigned Mar 31, 4:14 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 23h 28m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-01T16:00:00.000+0000
⏳ 2.0 business days
⏱️
3x Labor Added Apr 1, 7:21 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 13
✔️
Status: Completed by Curtis Allen Apr 1, 7:29 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 3h, 0m
⏳ 2.6 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 3, 10:43 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 15h
📨
▶
2 Status: Invoice Pending Apr 3, 3:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Apr 3, 9:15 PM
Invoice Number: SM-258420

Bottlenecks

Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Curtis Allen
Scheduled
Apr 1, 12:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-258420

Work Details (3)

Name Type Status Qty Amount Date
WL-03169566 Labor Open 0.5 $0.00 Apr 1, 7:21 PM
WL-03169567 Labor Open 1 $0.00 Apr 1, 7:21 PM
WL-03169568 Travel Open 13 $0.00 Apr 1, 7:21 PM

Details