Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330496 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 302 — 5881 University Drive, Tamarac FL, 33309

Jan 6, 2026 → Mar 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (18 biz days late)
Active: 36 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 16, 2026
7 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Jan 16 → Mar 10, 2026
35 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 36 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 16 Ready for Release ⏸ Paused 7 —
Jan 16 → Jan 16 Assigned ▶ Running 0 1
Jan 16 → Mar 10 Scheduled ▶ Running 35 36
Mar 10 → Mar 10 Tech On Site ▶ Running 0 36
Holding 9.6d (excluded)
Coordinators 35.4d
Field Work 1.3d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
9.6 days
Coordinators
35.4 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 11, 2026 (295 days early)
📅
43.8 days Total Age
⏱️
35.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
33.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 35.3 days stuck in "Scheduled"
⏱️
Total Delay 33.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
8.0d
Assigned
0.1d / 0.5d SLA
Scheduled
35.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.2d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330496
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Jan 16, 3:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 9d 5h
🗓️
▶
2 Status: Scheduled Jan 16, 4:58 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-27T15:30:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 22, 3:19 PM
Scheduled For: 2026-02-06T15:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 23, 4:57 PM
Scheduled For: 2026-02-06T14:00:00.000+0000
⚠️ 7.9 business days
📅
Dispatch Scheduled by Rhea Berry Feb 3, 12:52 PM
Scheduled For: 2026-02-17T14:00:00.000+0000, 2026-02-16T14:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 4, 4:35 PM
Scheduled For: 2026-02-16T17:30:00.000+0000, 2026-02-16T17:00:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 10, 4:46 PM
Scheduled For: 2026-02-16T14:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Feb 11, 12:14 PM
Scheduled For: 2026-02-19T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 16, 4:38 PM
Scheduled For: 2026-02-23T14:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Feb 17, 12:17 PM
Scheduled For: 2026-02-23T16:30:00.000+0000, 2026-02-23T15:30:00.000+0000, 2026-02-23T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 18, 3:53 PM
Scheduled For: 2026-02-26T18:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 24, 3:47 PM
Scheduled For: 2026-02-26T21:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Feb 24, 3:56 PM
Scheduled For: 2026-03-03T14:00:00.000+0000
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Feb 27, 1:23 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-03T17:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Feb 27, 3:35 PM
Scheduled For: 2026-03-03T20:00:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 27, 4:19 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-06T15:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Feb 27, 4:29 PM
Scheduled For: 2026-03-05T15:30:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 4, 5:05 PM
Scheduled For: 2026-03-05T14:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 6, 9:19 AM
Scheduled For: 2026-03-10T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Rob Rivera Mar 10, 11:25 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 52d 17h
✔️
▶
2 Status: Completed Mar 10, 12:28 PM
Status: Completed → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 0.5
🚗
Travel Added Mar 10, 12:34 PM
Type: Travel
Status: Open
Qty: 3
🏁
Status: Closed by Rob Rivera Mar 10, 10:00 PM
From: Completed
To: Closed
Duration in Previous: 9h 31m
⏳ 1.2 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 11, 10:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
Status: Invoice Pending by Hannah Shaw Mar 11, 11:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 22m, 0m
⚠️ 9.0 business days
🧾
Invoice Created Mar 24, 8:10 PM
Invoice Number: SM-256261

Bottlenecks

Scheduled
Duration: 35.3 business days (threshold: 2.0 business days)
Exceeded by 33.3 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Mar 10, 9:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-256261

Work Details (3)

Name Type Status Qty Amount Date
WL-03137316 Labor Open 1 $0.00 Mar 10, 12:30 PM
WL-03137317 Labor Open 0.5 $0.00 Mar 10, 12:30 PM
WL-03137332 Travel Open 3 $0.00 Mar 10, 12:34 PM

Details