Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 17 biz days
Paused: 78 biz days
🕐 Clock stopped: Completed (May 21, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸78d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 29, 2026
78 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Apr 29 → May 21, 2026
16 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 21 → May 21, 2026
0 business days (counted)
Running total: 17 of ? biz days used
Created: Jan 6, 2026Completed: May 21, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Apr 29
Ready for Release
⏸ Paused
78
—
Apr 29 → Apr 29
Assigned
▶ Running
0
1
Apr 29 → May 21
Scheduled
▶ Running
16
17
May 21 → May 21
Tech On Site
▶ Running
0
17
Holding80.6d (excluded)
Coordinators17.0d
Field Work0.3d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
80.6 days
Coordinators
17.0 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: May 21, 2026 (224 days early)
📅
95.6 daysTotal Age
⏱️
79.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
15.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay79.0 days stuck in "Ready for Release"
⏱️
Total Delay15.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
79.0d
Assigned
0.0d / 0.5d SLA
Scheduled
17.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
I arrived on location found unit offline. I then found that the top monitor is powering on but then it will power off.i called level 2 spoke to emanual that unit is off line and that need to verify the IP address on unit was advised to contact level 1 they sent me the IP address then unit came on line. I was able to do BP test and it passed all test top monitor needs to be replaced
🔍Technician Findings
Found unit off line
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf