Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330501 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 United Supermarkets Pharmacy #533 — 3400 North River Road, Amarillo TX, 79107

Jan 6, 2026 → Oct 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (36 biz days late)
Active: 54 biz days
Paused: 145 biz days
🕐 Clock stopped: Completed (Oct 21, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸78d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 29, 2026
78 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Apr 29 → May 27, 2026
19 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Entered
May 27 → May 27, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Canceled
May 27 → May 28, 2026
1 business day (counted)
Running total: 21 of ? biz days used
⏸67d
⏸ Clock Paused
Status: Ready for Release
May 28 → Sep 2, 2026
67 business days (not counted)
25d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 8, 2026
25 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 21, 2026
8 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2026
0 business days (counted)
Running total: 54 of ? biz days used
Created: Jan 6, 2026 Completed: Oct 21, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 29 Ready for Release ⏸ Paused 78 —
Apr 29 → Apr 29 Assigned ▶ Running 0 1
Apr 29 → May 27 Scheduled ▶ Running 19 20
May 27 → May 27 Entered ▶ Running 0 20
May 27 → May 28 Canceled ▶ Running 1 21
May 28 → Sep 2 Ready for Release ⏸ Paused 67 —
Sep 2 → Oct 8 Ready for Scheduling ▶ Running 25 46
Oct 8 → Oct 8 Assigned ▶ Running 0 46
Oct 8 → Oct 21 Scheduled ▶ Running 8 54
Oct 21 → Oct 21 Tech On Site ▶ Running 0 54
Holding 148.6d (excluded)
Coordinators 54.7d
Field Work 0.1d
✗ SLA Missed
Holding (excluded from total)
148.6 days
Coordinators
54.7 days
Over SLA
Field Work
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Oct 21, 2026 (71 days early)
📅
199.6 days Total Age
⏱️
79.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
49.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Closed • 289 days old
🚨
Primary Delay 79.0 days stuck in "Ready for Release"
⏱️
Total Delay 49.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
147.0d
Assigned
0.0d / 0.5d SLA
Scheduled
28.9d / 2.0d SLA
Canceled
1.4d
Ready for Scheduling
25.8d / 1.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I arrived on location to perform pm I then open cabinet and placed black box on the unit and then placed keyboard and mouse to unit and enter system. Went through the pm procedures and ensuring sound worked. Unit did pass test. I then checked seat for weight and unit passed all test. I then calibrated the screen. I then blew out cabinet and cleaned and disinfected machine. Place pm sticker on unit. I got signature from point of contact and placed the unit back in service
🔍 Technician Findings
Pm of unit
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330501
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 79.0 business days
👷
▶
4 Status: Assigned Apr 29, 10:26 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Darrell Hendrix
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-06T21:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 30, 12:30 PM
Scheduled For: 2026-05-20T21:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 6, 12:12 PM
Scheduled For: 2026-05-21T21:30:00.000+0000
🚨 15.0 business days
🆕
Status: Entered by Sherry Reich May 27, 4:54 PM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 28d 6h, 0m
✅
Status: Ready for Release by Jessica Foley May 28, 9:34 AM
From: Canceled
To: Ready for Release
Duration in Previous: 16h 39m
🚨 68.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 97d 4h
🚨 26.0 business days
👷
▶
4 Status: Assigned Oct 8, 12:40 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h5A00000HFAYWQA5, Darrell Hendrix
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-20T18:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 16, 11:49 AM
Scheduled For: 2026-10-23T15:00:00.000+0000, 2026-10-23T15:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 19, 11:58 AM
Scheduled For: 2026-10-23T19:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 20, 3:13 PM
Scheduled For: 2026-10-21T18:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Oct 21, 3:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 2h
⏱️
3x Labor Added Oct 21, 4:13 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 1, 8
✔️
▶
2 Status: Completed Oct 21, 4:34 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Darrell Hendrix
From: Completed
To: Closed
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Ready for Scheduling
Duration: 25.8 business days (threshold: 1.0 business days)
Exceeded by 24.8 business days
Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Oct 21, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03438158 Labor Open 0.25 $0.00 Oct 21, 4:13 PM
WL-03438159 Labor Open 1 $0.00 Oct 21, 4:13 PM
WL-03438160 Travel Open 8 $0.00 Oct 21, 4:13 PM

Details