📍 United Supermarkets Pharmacy #533 — 3400 North River Road, Amarillo TX, 79107
Jan 6, 2026 → Present
🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 4 biz days overdue
Active: 21 biz days
Paused: 132 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸78d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 29, 2026
78 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Apr 29 → May 27, 2026
19 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Entered
May 27 → May 27, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Canceled
May 27 → May 28, 2026
1 business day (counted)
Running total: 21 of ? biz days used
⏸54d
⏸ Clock Paused
Status: Ready for Release
May 28 → Aug 15, 2026
54 business days (not counted)
Created: Jan 6, 2026Today
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Apr 29
Ready for Release
⏸ Paused
78
—
Apr 29 → Apr 29
Assigned
▶ Running
0
1
Apr 29 → May 27
Scheduled
▶ Running
19
20
May 27 → May 27
Entered
▶ Running
0
20
May 27 → May 28
Canceled
▶ Running
1
21
May 28 → Aug 15
Ready for Release
⏸ Paused
54
—
Holding80.6d (excluded)
Coordinators20.0d
⚠ Overdue
Holding(excluded from total)
80.6 days
Coordinators
20.0 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026 (138 days left)
📅
153.6 daysTotal Age
⏱️
79.0d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
⚠️
18.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 221 days old
🚨
Primary Delay79.0 days stuck in "Ready for Release"
⏱️
Total Delay18.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
79.0d
Assigned
0.0d / 0.5d SLA
Scheduled
20.0d / 2.0d SLA
Canceled
1.4d
💬 Activities, Notes & Communications
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Kiosk
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01330501
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:03 AM