📍 Vanderbilt Medical Center — South Lobby of Light Hall, 2215 Garland Ave, Nashville TN, 37232
Jan 6, 2026 → Sep 11, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 167 biz days
🕐 Clock stopped: Canceled (Sep 11, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸167d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 4, 2026
167 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 4 → Sep 11, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Sep 11 → Sep 11, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 6, 2026Canceled: Sep 11, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Sep 4
Ready for Release
⏸ Paused
167
—
Sep 4 → Sep 11
Ready for Scheduling
▶ Running
4
5
Sep 11 → Sep 11
Entered
▶ Running
0
5
Holding169.6d (excluded)
Coordinators5.0d
✗ SLA Missed
Holding(excluded from total)
169.6 days
Coordinators
5.0 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Sep 11, 2026 (111 days early)
📅
172.6 daysTotal Age
⏱️
168.0d in Ready for ReleaseLongest Stage
🔄
3 transitionsStatus Changes
⚠️
4.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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On Track
Canceled • 289 days old
🚨
Primary Delay168.0 days stuck in "Ready for Release"
⏱️
Total Delay4.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
168.0d
Ready for Scheduling
5.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/11/26 lcoonrod
cancelling PM and adding to repair case 00632265
9/4/26 MArnold- Please schedule with WO-01332570. They have the same contact and he would like them done together.
9/4/26MArnnold POC called back and left a message. I called back and confirmed contact and equipment location.
Address Confirmed: Yes
Unit on site: Yes
Unit located in a public place: NO
Scheduling ahead needed: yes
Certain day or time: 8am - 4pm Tues-Friday
Confirmed contact: yes Brad Awalt 615-343-9468
9/3/26 Marnold- LM to confirm contact and equipment information.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Station with 3G installed
📋
Outbound to +16153439468
Completed Sep 4, 2026
9/4/26MArnnold POC called back and left a message. I called back and confirmed contact and equipment location.
Address Confirmed: Yes
Unit on site: Yes
Unit located in a public place: NO
Scheduling ahead needed: yes
Certain day or time: 8am - 4pm Tues-Friday
Confirmed contact: yes Brad Awalt 615-343-9468
📋
Inbound from +16153439468
Completed Sep 4, 2026
Transferred to Melissa A for scheduling.
📋
Outbound to +16153439468
Completed Sep 3, 2026
9/3/26 Marnold- LM to confirm contact and equipment information.
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01330502
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:06 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 52m
🚨168.0 business days
📅
Status: Ready for Scheduling by Melissa ArnoldSep 4, 10:38 AM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:239d 23h
⚠️5.0 business days
🆕
Status: Entered by Leona CoonrodSep 11, 2:03 PM
From:Ready for Scheduling, Entered
To:Entered, Canceled
Duration in Previous:7d 3h, 0m
Bottlenecks
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)