📍 Sam's Club #6335 — 3921 Southwest College Road, Ocala FL, 34474
Jan 6, 2026 → May 27, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (May 27, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 22, 2026
95 business days (not counted)
▶ Clock Running
Status: Scheduled
May 22 → May 27, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 27 → May 27, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026Completed: May 27, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → May 22
Ready for Release
⏸ Paused
95
—
May 22 → May 27
Scheduled
▶ Running
2
3
May 27 → May 27
Tech On Site
▶ Running
0
3
Holding97.6d (excluded)
Coordinators2.9d
Field Work0.4d
Billing0.2d
✗ SLA Missed
Holding(excluded from total)
97.6 days
Coordinators
2.9 days
Over SLA
Field Work
0.4 days
Billing
0.2 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: May 27, 2026 (218 days early)
📅
98.6 daysTotal Age
⏱️
96.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
1.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay96.0 days stuck in "Ready for Release"
⏱️
Total Delay1.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
96.0d
Scheduled
2.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Completed the Higi PM.
🔍Technician Findings
The kiosk was functioning normally.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf