📍 Sam's Club #4742 — 4400 Bryant Irvin Rd, Fort Worth TX, 76132
Jan 6, 2026 → Present
🟢 On Track
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 1 biz days
Paused: 152 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸107d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → Jun 23, 2026
107 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸37d
⏸ Clock Paused
Status: Ready for Release
Jun 23 → Aug 15, 2026
37 business days (not counted)
Created: Jan 6, 2026Today
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 20
Ready for Release
⏸ Paused
8
—
Jan 20 → Jan 20
Assigned
▶ Running
0
1
Jan 20 → Jun 23
Ready for Release
⏸ Paused
107
—
Jun 23 → Jun 23
Assigned
▶ Running
0
1
Jun 23 → Aug 15
Ready for Release
⏸ Paused
37
—
Holding118.6d (excluded)
Coordinators0.3d
On Track
Holding(excluded from total)
118.6 days
Coordinators
0.3 days
Created: Jan 6, 2026
Due: Dec 31, 2026 (138 days left)
📅
153.6 daysTotal Age
⏱️
108.0d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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On Track
Ready for Release • 221 days old
🚨
Primary Delay108.0 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
117.0d
Assigned
0.3d / 0.5d SLA
💬 Activities, Notes & Communications
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with 4G installed
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01330505
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:03 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 49m
⚠️9.0 business days
👷
▶
2
Technician Assigned Jan 20, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Release
To:Assigned
Duration in Previous:13d 0h
✅
Status: Ready for Release by Kaitlyn KelchJan 20, 10:41 AM
From:Assigned
To:Ready for Release
Duration in Previous:14m
🚨108.0 business days
👷
▶
2
Technician Assigned Jun 23, 12:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Release
To:Assigned
Duration in Previous:154d 0h
✅
Status: Ready for Release by Kaitlyn KelchJun 23, 2:58 PM