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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330506 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Aviation - Facilities Maintenance Division - UnitedHealthcare - Broward County — 3400 SW 2 Avenue, Fort Lauderdale FL, 33315

Jan 6, 2026 → Jul 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 129 biz days
🕐 Clock stopped: Completed (Jul 15, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 14, 2026
129 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 14 → Jul 15, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 15 → Jul 15, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Jul 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jul 14 Ready for Release ⏸ Paused 129 —
Jul 14 → Jul 15 Scheduled ▶ Running 1 2
Jul 15 → Jul 15 Tech On Site ▶ Running 0 2
Holding 131.6d (excluded)
Coordinators 1.3d
Field Work 0.8d
Billing 6.3d
✗ SLA Missed
Holding (excluded from total)
131.6 days
Coordinators
1.3 days
Field Work
0.8 days
Billing
6.3 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 16, 2026 (168 days early)
📅
131.7 days Total Age
⏱️
130.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 130.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
130.0d
Scheduled
1.3d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
6.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/14/26 AJinerson - Called site phone to schedule tech visit. 

Confirmed scheduling for tomorrow, 7/14 with arrival between 130pm-330pm. 

Bring ID onsite. 

POC: Stacy Hylton

654-488-0988

Arrival Instructions: Please have tech call Stacy Hylton upon arrival. She will assist tech onsite. 654-488-0988

Bring ID onsite. 

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully working kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk Hard wired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330506
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 52m
🚨 130.0 business days
👷
▶
3 Technician Assigned Jul 14, 5:48 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-07-15T17:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 188d 6h
🔧
Status: Tech On Site by Rob Rivera Jul 15, 2:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20h 39m
✔️
Status: Completed by Rob Rivera Jul 15, 4:29 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 2m
⏱️
3x Labor Added Jul 15, 8:38 PM
Type: Labor, Travel
Status: Open
Qty: 1, 17
🏁
Status: Closed by Rob Rivera Jul 15, 8:43 PM
From: Completed
To: Closed
Duration in Previous: 4h 13m
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 9:28 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 44m
💵
Status: Billing Review by Timothy Amburgey Jul 16, 1:49 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 4h 21m
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 1:57 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 8m
⚠️ 6.0 business days
📨
▶
3 Status: Invoice Pending Jul 23, 1:07 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-268130
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Ready to Bill
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Jul 15, 1:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-268130

Work Details (3)

Name Type Status Qty Amount Date
WL-03295676 Labor Open 1 $0.00 Jul 15, 8:38 PM
WL-03295677 Labor Open 1 $0.00 Jul 15, 8:38 PM
WL-03295678 Travel Open 17 $0.00 Jul 15, 8:38 PM

Details