Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330512 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1339 — 4950 Belle Terre Parkway, Palm Coast FL, 32137

Jan 6, 2026 → May 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 88 biz days
🕐 Clock stopped: Completed (May 18, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸88d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 13, 2026
88 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 13 → May 18, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 18 → May 18, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: May 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → May 13 Ready for Release ⏸ Paused 88 —
May 13 → May 13 Assigned ▶ Running 0 1
May 13 → May 18 Scheduled ▶ Running 3 4
May 18 → May 18 Tech On Site ▶ Running 0 4
Holding 90.6d (excluded)
Coordinators 4.0d
Field Work 0.6d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
90.6 days
Coordinators
4.0 days
Over SLA
Field Work
0.6 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 19, 2026 (226 days early)
📅
92.7 days Total Age
⏱️
89.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 89.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
89.0d
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed Higi PM.
🔍 Technician Findings
The kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330512
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 89.0 business days
👷
▶
4 Status: Assigned May 13, 9:44 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Robert Lewis
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-18T15:45:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson May 13, 4:51 PM
Scheduled For: 2026-05-18T17:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson May 14, 12:50 PM
Scheduled For: 2026-05-18T18:00:00.000+0000, 2026-05-18T18:30:00.000+0000, 2026-05-18T18:15:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Robert Lewis May 18, 4:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 6h
✔️
▶
2 Status: Completed May 18, 5:34 PM
Status: Completed → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added May 18, 9:00 PM
Type: Travel
Status: Open
Qty: 2
⏱️
▶
2 2x Labor Added May 18, 9:05 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 3h 33m
⏳ 2.4 business days
📄
Status: Ready to Bill by Hannah Shaw May 20, 10:02 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 12h
📨
Status: Invoice Pending by Hannah Shaw May 20, 11:51 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 48m, 0m
🚨 18.0 business days
🧾
Invoice Created Jun 15, 2:38 PM
Invoice Number: SM-262472

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
May 18, 2:15 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-262472

Work Details (4)

Name Type Status Qty Amount Date
WL-03230569 Expenses Open 1 $0.00 May 18, 5:35 PM
WL-03230836 Travel Open 2 $0.00 May 18, 9:00 PM
WL-03230846 Labor Open 0.18333333333333 $0.00 May 18, 9:05 PM
WL-03230847 Labor Open 1 $0.00 May 18, 9:05 PM

Details