📍 Publix 795 — 1302 North Main, Gainesville FL, 32601
Jan 6, 2026 → Sep 18, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 12 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Sep 18, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 2, 2026
165 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 15, 2026
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 15 → Sep 15, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 15 → Sep 18, 2026
3 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 18, 2026
0 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 6, 2026Completed: Sep 18, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Sep 2
Ready for Release
⏸ Paused
165
—
Sep 2 → Sep 15
Ready for Scheduling
▶ Running
8
9
Sep 15 → Sep 15
Assigned
▶ Running
0
9
Sep 15 → Sep 18
Scheduled
▶ Running
3
12
Sep 18 → Sep 18
Tech On Site
▶ Running
0
12
Holding167.6d (excluded)
Coordinators12.7d
Field Work0.7d
Billing1.0d
✗ SLA Missed
Holding(excluded from total)
167.6 days
Coordinators
12.7 days
Over SLA
Field Work
0.7 days
Billing
1.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Sep 19, 2026 (103 days early)
📅
177.6 daysTotal Age
⏱️
166.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
9.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 289 days old
🚨
Primary Delay166.0 days stuck in "Ready for Release"
⏱️
Total Delay9.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
166.0d
Ready for Scheduling
8.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
The surge protector needs to be replaced, the kiosk failed the pressure test and the audio kit is needed. PM did not pass.
🔍Technician Findings
The kiosk was functioning but the ground prong was broken on the surge protector and there was no audio.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf