Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330520 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8276 — 6622 Preston Highway, Louisville KY, 40219

Jan 6, 2026 → Apr 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 16 biz days
Paused: 60 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸60d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 3, 2026
60 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 3 → Apr 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Apr 3 → Apr 23, 2026
14 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 23 → Apr 24, 2026
1 business day (counted)
Running total: 16 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 3 Ready for Release ⏸ Paused 60 —
Apr 3 → Apr 3 Assigned ▶ Running 0 1
Apr 3 → Apr 23 Scheduled ▶ Running 14 15
Apr 23 → Apr 24 Tech On Site ▶ Running 1 16
Holding 62.6d (excluded)
Coordinators 15.0d
Field Work 1.3d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
62.6 days
Coordinators
15.0 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 24, 2026 (251 days early)
📅
76.0 days Total Age
⏱️
61.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
13.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 61.0 days stuck in "Ready for Release"
⏱️
Total Delay 13.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
61.0d
Scheduled
15.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
performed pm
🔍 Technician Findings
annual pm, kiosk was fully operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330520
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 61.0 business days
👷
▶
3 Technician Assigned Apr 3, 11:39 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 86d 0h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-23T18:00:00.000+0000
🚨 15.0 business days
🔧
Status: Tech On Site by Jordan Moceri Apr 23, 12:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 0h
⏱️
3x Labor Added Apr 23, 10:51 PM
Type: Labor, Travel
Status: Open
Qty: 0.15, 0.78333333333333
✔️
Status: Completed by Jordan Moceri Apr 23, 10:59 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 40m
📄
Status: Ready to Bill by Hannah Shaw Apr 24, 3:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 51m
📨
Status: Invoice Pending by Hannah Shaw Apr 24, 4:52 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 1m, 0m
⏳ 0.9 business days
🧾
Invoice Created Apr 26, 9:47 PM
Invoice Number: SM-260163

Bottlenecks

Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jordan Moceri
Scheduled
Apr 23, 2:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-260163

Work Details (3)

Name Type Status Qty Amount Date
WL-03199082 Labor Open 0.15 $0.00 Apr 23, 10:51 PM
WL-03199083 Labor Open 0.78333333333333 $0.00 Apr 23, 10:51 PM
WL-03199084 Travel Open 7 $0.00 Apr 23, 10:51 PM

Details