Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330521 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8111 — 1401 ALLIANT AVE, Jeffersontown KY, 40299

Jan 6, 2026 → Sep 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (1 biz days late)
Active: 19 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Sep 16, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 20, 2026
156 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 20 → Aug 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Aug 20 → Sep 16, 2026
18 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 16, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Aug 20 Ready for Release ⏸ Paused 156 —
Aug 20 → Aug 20 Assigned ▶ Running 0 1
Aug 20 → Sep 16 Scheduled ▶ Running 18 19
Sep 16 → Sep 16 Tech On Site ▶ Running 0 19
Holding 158.6d (excluded)
Coordinators 19.0d
Field Work 0.7d
Billing 0.9d
✗ SLA Missed
Holding (excluded from total)
158.6 days
Coordinators
19.0 days
Over SLA
Field Work
0.7 days
Billing
0.9 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 16, 2026 (106 days early)
📅
175.6 days Total Age
⏱️
157.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
17.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 157.0 days stuck in "Ready for Release"
⏱️
Total Delay 17.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
157.0d
Scheduled
19.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
16sep2026 jackson pm performed
🔍 Technician Findings
Pm due
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330521
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 157.0 business days
👷
▶
3 Technician Assigned Aug 20, 11:50 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 225d 0h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-08-21T18:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Aug 20, 12:48 PM
Scheduled For: 2026-09-16T18:00:00.000+0000, 2026-09-16T17:00:00.000+0000
🚨 17.0 business days
👷
Technician Assigned by Charles Ramen Sep 14, 2:29 PM
Technician: a0h5A00000Gc5c3QAB, Franco Jackson
⏳ 3.0 business days
🔧
Status: Tech On Site by Robert Jackson Sep 16, 1:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 27d 1h
⏱️
3x Labor Added Sep 16, 7:16 PM
Type: Labor, Travel
Status: Open
Qty: 1, 55
✔️
Status: Completed by Robert Jackson Sep 16, 7:33 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 55m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 8:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 57m
📨
Status: Invoice Pending by Hannah Shaw Sep 17, 3:27 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 6h 55m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 20, 9:21 PM
Invoice Number: SM-272924

Bottlenecks

Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Franco Jackson
Scheduled
Sep 16, 1:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-272924

Work Details (3)

Name Type Status Qty Amount Date
WL-03385595 Labor Open 1 $0.00 Sep 16, 7:16 PM
WL-03385596 Labor Open 1 $0.00 Sep 16, 7:16 PM
WL-03385597 Travel Open 55 $0.00 Sep 16, 7:16 PM

Details