Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330522 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Meijer #162 — 9905 Dixie Highway, Louisville KY, 40272

Jan 6, 2026 → Sep 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 12 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Sep 4, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 20, 2026
156 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 20 → Aug 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 20 → Sep 4, 2026
11 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 4 → Sep 4, 2026
0 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 4, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Aug 20 Ready for Release ⏸ Paused 156 —
Aug 20 → Aug 20 Assigned ▶ Running 0 1
Aug 20 → Sep 4 Scheduled ▶ Running 11 12
Sep 4 → Sep 4 Tech On Site ▶ Running 0 12
Holding 158.6d (excluded)
Coordinators 11.9d
Field Work 0.1d
Billing 2.0d
✗ SLA Missed
Holding (excluded from total)
158.6 days
Coordinators
11.9 days
Over SLA
Field Work
0.1 days
Billing
2.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 4, 2026 (118 days early)
📅
168.6 days Total Age
⏱️
157.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
10.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 157.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
157.0d
Scheduled
11.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
WO Correction Needed
2.0d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.8.26 hshaw - missing PM checklist

🔧 Work Performed
PM
🔍 Technician Findings
unit operating as intended
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330522
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 157.0 business days
👷
▶
4 Technician Assigned Aug 20, 12:44 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 225d 1h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-09-16T15:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-09-16T15:30:00.000+0000
🚨 12.0 business days
📅
▶
2 Dispatch Scheduled Sep 4, 8:15 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-09-04T16:30:00.000+0000
🔧
Status: Tech On Site by Scott Roberts Sep 4, 12:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 23h
⏱️
▶
3 3x Labor Added Sep 4, 12:48 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Scott Roberts
From: Tech On Site
To: Completed
Duration in Previous: 39m
🏁
Status: Closed by Scott Roberts
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Sep 8, 9:30 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 20h
⏳ 2.0 business days
🏁
Status: Closed by Scott Roberts Sep 9, 10:04 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 0h
📄
Status: Ready to Bill by Hannah Shaw Sep 9, 10:25 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20m
📨
▶
2 Status: Invoice Pending Sep 9, 10:37 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-272360

Bottlenecks

Scheduled
Duration: 11.9 business days (threshold: 2.0 business days)
Exceeded by 9.9 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Scott R Roberts
Scheduled
Sep 4, 12:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-272360

Work Details (3)

Name Type Status Qty Amount Date
WL-03368709 Labor Open 1.0833333333333 $0.00 Sep 4, 12:48 PM
WL-03368710 Labor Open 0.83333333333333 $0.00 Sep 4, 12:48 PM
WL-03368711 Travel Open 44 $0.00 Sep 4, 12:48 PM

Details