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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330523 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Meijer #160 — 4500 South Hurstbourne Parkway, Louisville KY, 40299

Jan 6, 2026 → Sep 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 164 biz days
🕐 Clock stopped: Completed (Sep 4, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 20, 2026
156 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 20 → Aug 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 20 → Aug 21, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Reschedule
Aug 21 → Aug 21, 2026
0 business days (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 21 → Sep 2, 2026
8 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 4, 2026
2 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 4, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 4 → Sep 4, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 4, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Aug 20 Ready for Release ⏸ Paused 156 —
Aug 20 → Aug 20 Assigned ▶ Running 0 1
Aug 20 → Aug 21 Scheduled ▶ Running 1 2
Aug 21 → Aug 21 Reschedule ▶ Running 0 2
Aug 21 → Sep 2 Ready for Release ⏸ Paused 8 —
Sep 2 → Sep 4 Ready for Scheduling ▶ Running 2 4
Sep 4 → Sep 4 Scheduled ▶ Running 0 4
Sep 4 → Sep 4 Tech On Site ▶ Running 0 4
Holding 167.2d (excluded)
Coordinators 5.4d
Field Work 0.2d
Billing 4.0d
✗ SLA Missed
Holding (excluded from total)
167.2 days
Coordinators
5.4 days
Over SLA
Field Work
0.2 days
Billing
4.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 4, 2026 (118 days early)
📅
168.6 days Total Age
⏱️
157.0d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 289 days old
🚨
Primary Delay 157.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
165.6d
Scheduled
2.7d / 2.0d SLA
Ready for Scheduling
2.8d / 1.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
4.6d / 1.0d SLA
WO Correction Needed
3.1d
Ready to Bill
0.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.8.26 hshaw - missing FSR form with cust signature

🔧 Work Performed
PM
🔍 Technician Findings
Unit operating as intended
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330523
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 157.0 business days
👷
▶
3 Technician Assigned Aug 20, 11:48 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 225d 0h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-08-21T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Charles Ramen Aug 21, 2:56 PM
Scheduled For: 2026-08-22T16:00:00.000+0000
🔄
Status: Reschedule by Charles Ramen Aug 21, 3:07 PM
From: Scheduled, Reschedule
To: Reschedule, Ready for Release
Duration in Previous: 1d 3h, 0m
⚠️ 9.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 11d 22h
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Sep 4, 8:18 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 18h
🔧
Status: Tech On Site by Scott Roberts Sep 4, 1:48 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5h 30m
⏱️
3x Labor Added Sep 4, 1:59 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 31
✔️
Status: Completed by Scott Roberts Sep 4, 2:08 PM
From: Tech On Site
To: Completed
Duration in Previous: 20m
🏁
Status: Closed by Scott Roberts Sep 4, 3:21 PM
From: Completed
To: Closed
Duration in Previous: 1h 13m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Sep 8, 9:42 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 18h
⏳ 2.0 business days
🏁
Status: Closed by Scott Roberts Sep 9, 10:03 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 0h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Sep 10, 10:06 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 0h
🏁
Status: Closed by Scott Roberts Sep 10, 8:44 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 10h 37m
📄
Status: Ready to Bill by Hannah Shaw Sep 11, 9:55 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 10m
📨
▶
2 Status: Invoice Pending Sep 11, 5:02 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-272587

Bottlenecks

Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Scott R Roberts
Scheduled
Sep 4, 1:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-272587

Work Details (3)

Name Type Status Qty Amount Date
WL-03368865 Labor Open 0.75 $0.00 Sep 4, 1:59 PM
WL-03368866 Labor Open 0.75 $0.00 Sep 4, 1:59 PM
WL-03368867 Travel Open 31 $0.00 Sep 4, 1:59 PM

Details