Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330527 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 128 — 9518 Argyle Forest Boulevard, Jacksonville FL, 32222

Jan 6, 2026 → Mar 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 52 biz days
🕐 Clock stopped: Completed (Mar 25, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸52d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 24, 2026
52 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 24 → Mar 25, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 25, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 24 Ready for Release ⏸ Paused 52 —
Mar 24 → Mar 25 Scheduled ▶ Running 1 2
Mar 25 → Mar 25 Tech On Site ▶ Running 0 2
Holding 54.6d (excluded)
Coordinators 1.4d
Field Work 0.5d
Billing 0.4d
✗ SLA Missed
Holding (excluded from total)
54.6 days
Coordinators
1.4 days
Field Work
0.5 days
Billing
0.4 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 25, 2026 (281 days early)
📅
54.6 days Total Age
⏱️
53.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 53.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
53.0d
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
5.3d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed Higi PM.
🔍 Technician Findings
Kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330527
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 53.0 business days
👷
▶
3 Technician Assigned Mar 24, 4:35 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-25T16:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 76d 5h
🔧
Status: Tech On Site by Robert Lewis Mar 25, 2:20 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21h 45m
✔️
Status: Completed by Robert Lewis Mar 25, 3:20 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 0m
⏱️
▶
2 5x Labor Added Mar 25, 5:55 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 2h 38m
⚠️ 5.8 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 1, 9:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 15h
📨
▶
3 Status: Invoice Pending Apr 1, 12:46 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-258050
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m

Bottlenecks

Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Mar 25, 12:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-258050

Work Details (5)

Name Type Status Qty Amount Date
WL-03159388 Labor Open 0.5 $0.00 Mar 25, 5:55 PM
WL-03159389 Travel Open 164 $0.00 Mar 25, 5:55 PM
WL-03159390 Labor Open 2.5 $0.00 Mar 25, 5:55 PM
WL-03159391 Travel Open 5 $0.00 Mar 25, 5:55 PM
WL-03159392 Labor Open 1 $0.00 Mar 25, 5:55 PM

Details