Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330529 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Cub Pharmacy #1597 — 17756 Kenwood Trail ATTN: Pharmacy, Lakeville MN, 55044

Jan 6, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 12, 2026
44 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 12 → Mar 13, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 12 Ready for Release ⏸ Paused 44 —
Mar 12 → Mar 12 Assigned ▶ Running 0 1
Mar 12 → Mar 13 Scheduled ▶ Running 1 2
Mar 13 → Mar 13 Tech On Site ▶ Running 0 2
Holding 46.6d (excluded)
Coordinators 1.6d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
46.6 days
Coordinators
1.6 days
Field Work
0.1 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 13, 2026 (293 days early)
📅
46.6 days Total Age
⏱️
45.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 221 days old
🚨
Primary Delay 45.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
45.0d
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
3/13/26 Traveled to site Found unit online Completed PM Tested unit Completed paperwork Traveled from site Closed WO
🔍 Technician Findings
Unit was online upon arrival Unit needed 2026 PM
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330529
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 45.0 business days
👷
▶
4 Status: Assigned Mar 12, 2:56 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Ronnie Salone
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-13T19:00:00.000+0000, 2026-03-13T20:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-13T19:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Ronnie Salone Mar 13, 4:57 PM
Scheduled For: 2026-03-13T22:00:00.000+0000
⏱️
2x Labor Added Mar 13, 5:52 PM
Type: Labor, Travel
Status: Open
Qty: 0.25
🔧
Status: Tech On Site by Ronnie Salone Mar 13, 5:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 3h
✔️
▶
3 Status: Completed Mar 13, 6:32 PM
Status: Completed → Labor Added → 2x Travel Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🚗
2x Travel Added
Type: Travel, Labor
Status: Open
Qty: 20, 0.5
🏁
Status: Closed by Ronnie Salone Mar 13, 7:06 PM
From: Completed
To: Closed
Duration in Previous: 34m
⏳ 0.9 business days
📄
▶
3 Status: Ready to Bill Mar 16, 2:11 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-256571
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Mar 13, 6:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-256571

Work Details (5)

Name Type Status Qty Amount Date
WL-03144020 Labor Open 0.25 $0.00 Mar 13, 5:52 PM
WL-03144021 Travel Open 5 $0.00 Mar 13, 5:52 PM
WL-03144099 Labor Open 0.5 $0.00 Mar 13, 6:33 PM
WL-03144114 Travel Open 20 $0.00 Mar 13, 6:35 PM
WL-03144115 Labor Open 0.5 $0.00 Mar 13, 6:35 PM

Details