Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330530 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8188 — 1063 East New Circle Road, Lexington KY, 40505

Jan 6, 2026 → Aug 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 149 biz days
🕐 Clock stopped: Completed (Aug 12, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸149d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 11, 2026
149 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 11 → Aug 11, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 11 → Aug 12, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 12 → Aug 12, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Aug 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Aug 11 Ready for Release ⏸ Paused 149 —
Aug 11 → Aug 11 Assigned ▶ Running 0 1
Aug 11 → Aug 12 Scheduled ▶ Running 1 2
Aug 12 → Aug 12 Tech On Site ▶ Running 0 2
Holding 151.6d (excluded)
Coordinators 1.2d
Field Work 0.1d
Billing 1.4d
✗ SLA Missed
Holding (excluded from total)
151.6 days
Coordinators
1.2 days
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Aug 12, 2026 (141 days early)
📅
151.6 days Total Age
⏱️
150.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 150.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
150.0d
Scheduled
1.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
unit working as intended
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330530
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 150.0 business days
👷
▶
4 Technician Assigned Aug 11, 6:01 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 216d 6h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-08-12T17:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-08-12T17:30:00.000+0000
🔧
Status: Tech On Site by Scott Roberts Aug 12, 2:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20h 10m
⏱️
2x Labor Added Aug 12, 2:20 PM
Type: Labor, Travel
Status: Open
Qty: 0.33333333333333, 6
⏱️
▶
2 Labor Added Aug 12, 3:04 PM
Labor Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 52m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Aug 12, 4:43 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 37m
⏳ 1.9 business days
📨
▶
2 Status: Invoice Pending Aug 13, 5:16 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.8 business days
🧾
Invoice Created Aug 15, 8:43 AM
Invoice Number: SM-270103

Bottlenecks

Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Scott R Roberts
Scheduled
Aug 12, 1:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-270103

Work Details (3)

Name Type Status Qty Amount Date
WL-03331567 Labor Open 0.33333333333333 $0.00 Aug 12, 2:20 PM
WL-03331568 Travel Open 6 $0.00 Aug 12, 2:20 PM
WL-03331677 Labor Open 0.83333333333333 $0.00 Aug 12, 3:04 PM

Details