Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 99 biz days
🕐 Clock stopped: Completed (May 30, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸99d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 29, 2026
99 business days (not counted)
▶ Clock Running
Status: Scheduled
May 29 → May 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 30 → May 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 6, 2026Completed: May 30, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → May 29
Ready for Release
⏸ Paused
99
—
May 29 → May 30
Scheduled
▶ Running
0
1
May 30 → May 30
Tech On Site
▶ Running
0
1
Holding101.6d (excluded)
Coordinators0.4d
Billing0.7d
✗ SLA Missed
Holding(excluded from total)
101.6 days
Coordinators
0.4 days
Billing
0.7 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: May 30, 2026 (215 days early)
📅
100.6 daysTotal Age
⏱️
100.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed on schedule
Invoiced • 221 days old
🚨
Primary Delay100.0 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
100.0d
Scheduled
0.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Completed the Higi PM. The top monitor needs to be replaced.
🔍Technician Findings
The kiosk was functioning but the top monitor was black.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf