Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330539 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 480 — 17 Monroe Highway, Winder GA, 30680

Jan 6, 2026 → Mar 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 50 biz days
🕐 Clock stopped: Completed (Mar 26, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸50d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 20, 2026
50 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 20 → Mar 26, 2026
4 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 26, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 20 Ready for Release ⏸ Paused 50 —
Mar 20 → Mar 26 Scheduled ▶ Running 4 5
Holding 52.6d (excluded)
Coordinators 4.5d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
52.6 days
Coordinators
4.5 days
Over SLA
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 26, 2026 (280 days early)
📅
55.1 days Total Age
⏱️
51.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 51.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
51.0d
Scheduled
4.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM procedure Vacuumed kiosk Cleaned touchscreen Calibrated touchscreen BP test Plugged into port 8. Changed to port 5 Functional test BP stop button working as expected Seat lock working as expected Seat lock release button working as expected Levelers on floor Set power on after power fail to power on in BIOS Uploaded photos
🔍 Technician Findings
Kiosk online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station with 3G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330539
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 51.0 business days
👷
▶
4 Technician Assigned Mar 20, 11:27 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-25T14:30:00.000+0000, 2026-03-25T17:30:00.000+0000, 2026-03-25T17:00:00.000+0000, 2026-03-25T16:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 72d 0h
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-25T15:30:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 4x Labor Added Mar 25, 11:40 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 12h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 31, 5:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 17h
📨
▶
2 Status: Invoice Pending Mar 31, 6:07 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257965

Bottlenecks

Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Mar 25, 11:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-257965

Work Details (4)

Name Type Status Qty Amount Date
WL-03160114 Labor Open 0.25 $0.00 Mar 25, 11:40 PM
WL-03160115 Labor Open 1 $0.00 Mar 25, 11:40 PM
WL-03160116 Expenses Open 1 $0.00 Mar 25, 11:40 PM
WL-03160117 Travel Open 3 $0.00 Mar 25, 11:40 PM

Details