Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330544 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1209 — 1100 6th St, Miami Beach FL, 33139

Jan 6, 2026 → Apr 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 66 biz days
🕐 Clock stopped: Completed (Apr 14, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸66d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 13, 2026
66 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 14, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 13 Ready for Release ⏸ Paused 66 —
Apr 13 → Apr 14 Scheduled ▶ Running 1 2
Apr 14 → Apr 14 Tech On Site ▶ Running 0 2
Holding 68.6d (excluded)
Coordinators 1.7d
Field Work 0.6d
Billing 0.4d
✗ SLA Missed
Holding (excluded from total)
68.6 days
Coordinators
1.7 days
Field Work
0.6 days
Billing
0.4 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 15, 2026 (260 days early)
📅
69.0 days Total Age
⏱️
67.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 67.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
67.0d
Scheduled
1.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330544
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 67.0 business days
👷
▶
3 Technician Assigned Apr 13, 2:36 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-14T18:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 96d 3h
⏳ 2.0 business days
🔧
Status: Tech On Site by Rob Rivera Apr 14, 5:40 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 3h
✔️
Status: Completed by Rob Rivera Apr 14, 6:39 PM
From: Tech On Site
To: Completed
Duration in Previous: 59m
🚗
▶
2 5x Travel Added Apr 14, 10:49 PM
5x Travel Added → Status: Closed
🏁
Status: Closed by Rob Rivera
From: Completed
To: Closed
Duration in Previous: 4h 11m
⏳ 2.1 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 16, 10:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 11h
📨
▶
2 Status: Invoice Pending Apr 16, 1:02 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Apr 19, 9:49 PM
Invoice Number: SM-259355

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Apr 14, 2:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-259355

Work Details (5)

Name Type Status Qty Amount Date
WL-03186458 Travel Open 36 $0.00 Apr 14, 10:49 PM
WL-03186459 Travel Open 2 $0.00 Apr 14, 10:49 PM
WL-03186460 Labor Open 1.5 $0.00 Apr 14, 10:49 PM
WL-03186461 Labor Open 0.5 $0.00 Apr 14, 10:49 PM
WL-03186462 Labor Open 1 $0.00 Apr 14, 10:49 PM

Details