Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330545 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 761 — 1720 East Silver Star Road, Ocoee FL, 34761

Jan 6, 2026 → May 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 99 biz days
🕐 Clock stopped: Completed (May 30, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸99d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 29, 2026
99 business days (not counted)
▶ Clock Running
Status: Scheduled
May 29 → May 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 30 → May 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 6, 2026 Completed: May 30, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → May 29 Ready for Release ⏸ Paused 99 —
May 29 → May 30 Scheduled ▶ Running 0 1
May 30 → May 30 Tech On Site ▶ Running 0 1
Holding 101.6d (excluded)
Coordinators 0.4d
Billing 0.7d
✗ SLA Missed
Holding (excluded from total)
101.6 days
Coordinators
0.4 days
Billing
0.7 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 30, 2026 (215 days early)
📅
100.6 days Total Age
⏱️
100.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed on schedule
Invoiced • 221 days old
🚨
Primary Delay 100.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
100.0d
Scheduled
0.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed the Higi PM.
🔍 Technician Findings
The kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330545
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 100.0 business days
👷
▶
3 Technician Assigned May 29, 4:46 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-06-04T15:00:00.000+0000, 2026-05-30T15:00:00.000+0000, 2026-05-30T13:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 142d 5h
💵
2x Expenses Added May 30, 11:37 AM
Type: Expenses, Travel
Status: Open
Qty: 1, 6
🔧
▶
2 Status: Tech On Site May 30, 1:06 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added May 30, 1:53 PM
Type: Labor
Status: Open
Qty: 0.26666666666667
✔️
Status: Completed by Robert Lewis May 30, 2:06 PM
From: Tech On Site
To: Completed
Duration in Previous: 59m
🏁
Status: Closed by Robert Lewis May 30, 2:11 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 1.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jun 1, 12:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 22h
📨
▶
2 Status: Invoice Pending Jun 1, 5:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 10.8 business days
🧾
Invoice Created Jun 15, 2:42 PM
Invoice Number: SM-263523

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
May 30, 9:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-263523

Work Details (4)

Name Type Status Qty Amount Date
WL-03242954 Expenses Open 1 $0.00 May 30, 11:37 AM
WL-03242955 Travel Open 6 $0.00 May 30, 11:37 AM
WL-03242977 Labor Open 1 $0.00 May 30, 1:10 PM
WL-03242979 Labor Open 0.26666666666667 $0.00 May 30, 1:53 PM

Details