Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330548 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 United Market Street Pharmacy #685 — 4268 Legacy Drive, Frisco TX, 75034

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 27 biz days overdue
Active: 44 biz days
Paused: 156 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸60d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → Apr 15, 2026
60 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 17, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 3 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 17 → May 6, 2026
13 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 7, 2026
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
May 7 → May 7, 2026
0 business days (counted)
Running total: 4 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 7 → May 29, 2026
15 business days (not counted)
▶ Clock Running
Status: Assigned
May 29 → May 29, 2026
0 business days (counted)
Running total: 4 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 29 → Jun 23, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 23 → Jul 1, 2026
6 business days (counted)
Running total: 10 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 1 → Jul 1, 2026
0 business days (not counted)
▶ Clock Running
Status: Entered
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 10 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Jul 1 → Sep 2, 2026
44 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 3, 2026
1 business day (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 21, 2026
11 business days (counted)
Running total: 22 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Sep 21 → Oct 22, 2026
22 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Entered
Oct 22 → Oct 22, 2026
0 business days (counted)
Running total: 44 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 22 → Oct 22, 2026
0 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 22 → Oct 22, 2026
0 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 22 → Oct 22, 2026
0 business days (counted)
Running total: 44 of ? biz days used
Created: Jan 6, 2026 Today
Show SLA Clock Detail (26 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Apr 15 Ready for Release ⏸ Paused 60 —
Apr 15 → Apr 15 Assigned ▶ Running 0 1
Apr 15 → Apr 17 Scheduled ▶ Running 2 3
Apr 17 → Apr 17 Entered ▶ Running 0 3
Apr 17 → May 6 Ready for Release ⏸ Paused 13 —
May 6 → May 6 Assigned ▶ Running 0 3
May 6 → May 7 Scheduled ▶ Running 1 4
May 7 → May 7 Entered ▶ Running 0 4
May 7 → May 29 Ready for Release ⏸ Paused 15 —
May 29 → May 29 Assigned ▶ Running 0 4
May 29 → Jun 23 Ready for Release ⏸ Paused 16 —
Jun 23 → Jun 23 Assigned ▶ Running 0 4
Jun 23 → Jul 1 Scheduled ▶ Running 6 10
Jul 1 → Jul 1 Ready for Release ⏸ Paused 0 —
Jul 1 → Jul 1 Entered ▶ Running 0 10
Jul 1 → Sep 2 Ready for Release ⏸ Paused 44 —
Sep 2 → Sep 3 Ready for Scheduling ▶ Running 1 11
Sep 3 → Sep 21 Assigned ▶ Running 11 22
Sep 21 → Oct 22 Scheduled ▶ Running 22 44
Oct 22 → Oct 22 Entered ▶ Running 0 44
Oct 22 → Oct 22 Ready for Release ⏸ Paused 0 —
Oct 22 → Oct 22 Assigned ▶ Running 0 44
Oct 22 → Oct 22 Scheduled ▶ Running 0 44
Holding 163.0d (excluded)
Coordinators 47.8d
⚠ Overdue
Holding (excluded from total)
163.0 days
Coordinators
47.8 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (70 days left)
📅
200.6 days Total Age
⏱️
61.0d in Ready for Release Longest Stage
🔄
18 transitions Status Changes
⚠️
38.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 289 days old
🚨
Primary Delay 61.0 days stuck in "Ready for Release"
⏱️
Total Delay 38.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
161.5d
Assigned
11.7d / 0.5d SLA
Scheduled
34.4d / 2.0d SLA
Ready for Scheduling
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/1/26 Rberry- Placed WO back into RFR due to repairs.

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330548
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 20, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 13d 0h
✅
Status: Ready for Release by Kaitlyn Kelch Jan 20, 10:41 AM
From: Assigned
To: Ready for Release
Duration in Previous: 14m
🚨 61.0 business days
👷
▶
3 Technician Assigned Apr 15, 2:06 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 85d 2h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-22T18:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 17, 3:46 PM
Scheduled For: 2026-04-24T20:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Apr 17, 4:58 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 2h, 0m
🚨 13.9 business days
👷
▶
2 Technician Assigned May 6, 10:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 18d 17h
🗓️
▶
2 Status: Scheduled May 6, 10:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-12T18:30:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 7, 3:05 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 4h, 0m
🚨 16.0 business days
👷
▶
2 Technician Assigned May 29, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 21d 18h
✅
Status: Ready for Release by Kaitlyn Kelch May 29, 10:06 AM
From: Assigned
To: Ready for Release
Duration in Previous: 9m
🚨 17.0 business days
👷
▶
2 Technician Assigned Jun 23, 12:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 25d 2h
📅
▶
2 Dispatch Scheduled Jun 23, 2:54 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2h 16m
⚠️ 7.0 business days
✅
Status: Ready for Release by Rhea Berry Jul 1, 12:49 PM
From: Scheduled, Ready for Release, Entered
To: Ready for Release, Entered
Duration in Previous: 7d 21h, 0m
🚨 45.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 63d 1h
⏳ 2.0 business days
👷
▶
2 Technician Assigned Sep 3, 5:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 3h
🚨 11.9 business days
🗓️
▶
2 Status: Scheduled Sep 21, 10:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-08T18:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Christopher Womack Sep 27, 10:36 PM
Scheduled For: 2026-10-08T17:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 28, 1:33 PM
Scheduled For: 2026-10-13T17:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 29, 4:28 PM
Scheduled For: 2026-10-15T17:30:00.000+0000
⚠️ 6.9 business days
📅
▶
2 Dispatch Scheduled Oct 7, 10:48 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-15T22:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 7, 4:50 PM
Scheduled For: 2026-10-16T22:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 8, 2:58 PM
Scheduled For: 2026-10-19T22:00:00.000+0000, 2026-10-19T19:30:00.000+0000, 2026-10-19T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 12, 9:12 AM
Scheduled For: 2026-10-19T21:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 12, 3:50 PM
Scheduled For: 2026-10-23T18:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 13, 11:09 AM
Scheduled For: 2026-10-28T18:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 16, 2:10 PM
Scheduled For: 2026-10-30T18:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 21, 2:18 PM
Scheduled For: 2026-10-30T20:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 21, 2:55 PM
Scheduled For: 2026-10-30T21:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Oct 22, 11:14 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 31d 0h, 0m
👷
▶
3 Technician Assigned Oct 22, 3:45 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 4h 31m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-26T20:30:00.000+0000

Bottlenecks

Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.9 business hours
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Assigned
Duration: 11.4 business days (threshold: 4.0 business hours)
Exceeded by 10.9 business days
Scheduled
Duration: 23.0 business days (threshold: 2.0 business days)
Exceeded by 21.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Womack
Scheduled
Oct 26, 4:30 PM
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details