Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330549 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 United Market Street Pharmacy #566 — 1929 Prestion Road, Plano TX, 75093

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 5 biz days
Paused: 148 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸75d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → May 6, 2026
75 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 12, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
May 12 → May 12, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 12 → May 29, 2026
12 business days (not counted)
▶ Clock Running
Status: Assigned
May 29 → May 29, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 29 → Jun 23, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Jun 23 → Aug 6, 2026
31 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 6 → Aug 15, 2026
6 business days (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (16 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → May 6 Ready for Release ⏸ Paused 75 —
May 6 → May 6 Assigned ▶ Running 0 1
May 6 → May 12 Scheduled ▶ Running 4 5
May 12 → May 12 Entered ▶ Running 0 5
May 12 → May 29 Ready for Release ⏸ Paused 12 —
May 29 → May 29 Assigned ▶ Running 0 5
May 29 → Jun 23 Ready for Release ⏸ Paused 16 —
Jun 23 → Jun 23 Assigned ▶ Running 0 5
Jun 23 → Aug 6 Ready for Release ⏸ Paused 31 —
Aug 6 → Aug 6 Assigned ▶ Running 0 5
Aug 6 → Aug 6 Scheduled ▶ Running 0 5
Aug 6 → Aug 6 Entered ▶ Running 0 5
Aug 6 → Aug 15 Ready for Release ⏸ Paused 6 —
Holding 148.0d (excluded)
Coordinators 5.4d
On Track
Holding (excluded from total)
148.0 days
Coordinators
5.4 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (138 days left)
📅
153.6 days Total Age
⏱️
76.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
On Track
Ready for Release • 221 days old
🚨
Primary Delay 76.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
146.4d
Assigned
0.3d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330549
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 20, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 13d 0h
✅
Status: Ready for Release by Kaitlyn Kelch Jan 20, 10:41 AM
From: Assigned
To: Ready for Release
Duration in Previous: 14m
🚨 76.0 business days
👷
▶
3 Technician Assigned May 6, 10:24 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 105d 22h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-13T20:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 11, 2:59 PM
Scheduled For: 2026-05-13T18:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch May 12, 1:39 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6d 3h, 0m
🚨 13.0 business days
👷
▶
2 Technician Assigned May 29, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 16d 20h
✅
Status: Ready for Release by Kaitlyn Kelch May 29, 10:06 AM
From: Assigned
To: Ready for Release
Duration in Previous: 9m
🚨 17.0 business days
👷
▶
2 Technician Assigned Jun 23, 12:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 25d 2h
✅
Status: Ready for Release by Kaitlyn Kelch Jun 23, 2:58 PM
From: Assigned
To: Ready for Release
Duration in Previous: 2h 20m
🚨 32.0 business days
👷
▶
3 Technician Assigned Aug 6, 3:58 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 44d 1h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-08-12T18:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Aug 6, 4:11 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 12m, 0m

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details