Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330549 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 United Market Street Pharmacy #566 — 1929 Prestion Road, Plano TX, 75093

Jan 6, 2026 → Oct 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 31 biz days
Paused: 161 biz days
🕐 Clock stopped: Completed (Oct 10, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸75d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → May 6, 2026
75 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 12, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
May 12 → May 12, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 12 → May 29, 2026
12 business days (not counted)
▶ Clock Running
Status: Assigned
May 29 → May 29, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 29 → Jun 23, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Jun 23 → Aug 6, 2026
31 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Aug 6 → Sep 2, 2026
19 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 3, 2026
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 21, 2026
11 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 21 → Oct 9, 2026
14 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 9 → Oct 10, 2026
0 business days (counted)
Running total: 31 of ? biz days used
Created: Jan 6, 2026 Completed: Oct 10, 2026
Show SLA Clock Detail (20 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → May 6 Ready for Release ⏸ Paused 75 —
May 6 → May 6 Assigned ▶ Running 0 1
May 6 → May 12 Scheduled ▶ Running 4 5
May 12 → May 12 Entered ▶ Running 0 5
May 12 → May 29 Ready for Release ⏸ Paused 12 —
May 29 → May 29 Assigned ▶ Running 0 5
May 29 → Jun 23 Ready for Release ⏸ Paused 16 —
Jun 23 → Jun 23 Assigned ▶ Running 0 5
Jun 23 → Aug 6 Ready for Release ⏸ Paused 31 —
Aug 6 → Aug 6 Assigned ▶ Running 0 5
Aug 6 → Aug 6 Scheduled ▶ Running 0 5
Aug 6 → Aug 6 Entered ▶ Running 0 5
Aug 6 → Sep 2 Ready for Release ⏸ Paused 19 —
Sep 2 → Sep 3 Ready for Scheduling ▶ Running 1 6
Sep 3 → Sep 21 Assigned ▶ Running 11 17
Sep 21 → Oct 9 Scheduled ▶ Running 14 31
Oct 9 → Oct 10 Tech On Site ▶ Running 0 31
Holding 167.5d (excluded)
Coordinators 33.5d
Field Work 0.8d
Billing 1.0d
✗ SLA Missed
Holding (excluded from total)
167.5 days
Coordinators
33.5 days
Over SLA
Field Work
0.8 days
Billing
1.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Oct 10, 2026 (82 days early)
📅
192.6 days Total Age
⏱️
76.0d in Ready for Release Longest Stage
🔄
23 transitions Status Changes
⚠️
28.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 76.0 days stuck in "Ready for Release"
⏱️
Total Delay 28.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
165.9d
Assigned
11.7d / 0.5d SLA
Scheduled
20.0d / 2.0d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
2.9d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
0.0d / 1.0d SLA
Billing Review
0.9d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.13.26 hshaw - missing mileage

🔧 Work Performed
I arrived and founs that the unit was not on. I then found that the pc would not turn on. I checked and I got 120v coming to the PC power supply but I was not getting 12v out of the PC power supply. I called L2 and they advised to get a PC replacement, power supply and GFCI assembly. Pm is not completed.
🔍 Technician Findings
Pm/ pc will not turn on.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330549
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 20, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 13d 0h
✅
Status: Ready for Release by Kaitlyn Kelch Jan 20, 10:41 AM
From: Assigned
To: Ready for Release
Duration in Previous: 14m
🚨 76.0 business days
👷
▶
3 Status: Assigned May 6, 10:24 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Christopher Womack
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-13T20:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 11, 2:59 PM
Scheduled For: 2026-05-13T18:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch May 12, 1:39 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6d 3h, 0m
🚨 13.0 business days
👷
▶
2 Technician Assigned May 29, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 16d 20h
✅
Status: Ready for Release by Kaitlyn Kelch May 29, 10:06 AM
From: Assigned
To: Ready for Release
Duration in Previous: 9m
🚨 17.0 business days
👷
▶
2 Technician Assigned Jun 23, 12:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 25d 2h
✅
Status: Ready for Release by Kaitlyn Kelch Jun 23, 2:58 PM
From: Assigned
To: Ready for Release
Duration in Previous: 2h 20m
🚨 32.0 business days
👷
▶
3 Technician Assigned Aug 6, 3:58 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 44d 1h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-08-12T18:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Aug 6, 4:11 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 12m, 0m
🚨 20.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 26d 21h
⏳ 2.0 business days
👷
▶
2 Technician Assigned Sep 3, 5:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 3h
🚨 11.9 business days
🗓️
▶
2 Status: Scheduled Sep 21, 10:33 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-06T18:30:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 1, 1:01 PM
Scheduled For: 2026-10-20T18:30:00.000+0000, 2026-10-16T18:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 7, 10:48 AM
Scheduled For: 2026-10-15T20:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 7, 4:50 PM
Scheduled For: 2026-10-16T20:30:00.000+0000
📅
Dispatch Scheduled by Christopher Womack Oct 8, 3:09 PM
Scheduled For: 2026-10-20T20:30:00.000+0000, 2026-10-20T20:00:00.000+0000
📅
Dispatch Scheduled by Christopher Womack Oct 8, 3:26 PM
Scheduled For: 2026-10-09T21:00:00.000+0000, 2026-10-09T22:00:00.000+0000
📅
Dispatch Scheduled by Christopher Womack Oct 9, 12:34 PM
Scheduled For: 2026-10-09T18:00:00.000+0000, 2026-10-09T19:00:00.000+0000
🔧
Status: Tech On Site by Christopher Womack Oct 9, 1:51 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 18d 3h
⏱️
2x Labor Added Oct 9, 10:24 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Christopher Womack Oct 9, 10:31 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 40m
⏳ 1.2 business days
✏️
Status: WO Correction Needed by Hannah Shaw Oct 13, 12:34 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 14h
🚗
▶
2 Travel Added Oct 13, 12:42 PM
Travel Added → Status: Closed
🏁
Status: Closed by Christopher Womack
From: WO Correction Needed
To: Closed
Duration in Previous: 12m
📄
Status: Ready to Bill by Hannah Shaw Oct 14, 9:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 55m
💵
Status: Billing Review by Hannah Shaw Oct 14, 9:47 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 5m
📄
Status: Ready to Bill by Hannah Shaw Oct 14, 5:13 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 7h 25m
📨
Status: Invoice Pending by Hannah Shaw Oct 14, 5:27 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14m
💰
Status: Invoiced by Hannah Shaw Oct 14, 5:32 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 2.8 business days
🧾
Invoice Created Oct 18, 8:23 PM
Invoice Number: SM-275177

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Assigned
Duration: 11.4 business days (threshold: 4.0 business hours)
Exceeded by 10.9 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Womack
Scheduled
Oct 9, 3:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-275177

Work Details (3)

Name Type Status Qty Amount Date
WL-03422453 Labor Open 0.5 $0.00 Oct 9, 10:24 PM
WL-03422454 Labor Open 0.5 $0.00 Oct 9, 10:24 PM
WL-03425844 Travel Open 5 $0.00 Oct 13, 12:42 PM

Details