Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330553 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 27 — 13900 County Road 455, Clermont FL, 34711

Jan 6, 2026 → Apr 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (18 biz days late)
Active: 36 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 6, 2026
40 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
Mar 6 → Apr 24, 2026
35 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 36 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 6 Ready for Release ⏸ Paused 40 —
Mar 6 → Apr 24 Scheduled ▶ Running 35 36
Apr 24 → Apr 24 Tech On Site ▶ Running 0 36
Holding 42.6d (excluded)
Coordinators 35.7d
Field Work 0.2d
Billing 1.0d
✗ SLA Missed
Holding (excluded from total)
42.6 days
Coordinators
35.7 days
Over SLA
Field Work
0.2 days
Billing
1.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 24, 2026 (251 days early)
📅
76.6 days Total Age
⏱️
41.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
34.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 41.0 days stuck in "Ready for Release"
⏱️
Total Delay 34.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
41.0d
Scheduled
35.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed Higi PM.
🔍 Technician Findings
Kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330553
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 41.0 business days
👷
▶
3 Technician Assigned Mar 6, 1:15 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-12T19:15:00.000+0000, 2026-03-12T19:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 58d 3h
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 9, 10:47 AM
Scheduled For: 2026-03-16T19:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Mar 9, 10:54 AM
Scheduled For: 2026-03-12T19:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 12, 11:27 AM
Scheduled For: 2026-03-23T19:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 19, 9:31 AM
Scheduled For: 2026-03-25T19:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 20, 5:14 PM
Scheduled For: 2026-04-03T13:00:00.000+0000, 2026-04-10T13:00:00.000+0000, 2026-04-08T13:00:00.000+0000
⚠️ 7.8 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 31, 5:07 PM
Scheduled For: 2026-04-10T13:00:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 3, 4:41 PM
Scheduled For: 2026-04-08T13:00:00.000+0000
⏳ 1.9 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 6, 2:20 PM
Scheduled For: 2026-04-14T13:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 6, 2:53 PM
Scheduled For: 2026-04-13T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 8, 9:32 AM
Scheduled For: 2026-04-15T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 10, 11:08 AM
Scheduled For: 2026-04-21T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 16, 3:08 PM
Scheduled For: 2026-04-28T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 20, 10:35 AM
Scheduled For: 2026-04-23T19:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 20, 4:59 PM
Scheduled For: 2026-04-30T19:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 22, 10:18 AM
Scheduled For: 2026-04-24T19:00:00.000+0000
⏳ 3.0 business days
🚗
2x Travel Added Apr 24, 1:47 PM
Type: Travel, Expenses
Status: Open
Qty: 3, 1
🔧
Status: Tech On Site by Robert Lewis Apr 24, 1:53 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 48d 23h
⏱️
4x Labor Added Apr 24, 2:05 PM
Type: Labor, Travel
Status: Open
Qty: 0.1, 0.36666666666667, 15
✔️
Status: Completed by Robert Lewis Apr 24, 2:53 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 0m
💵
▶
2 Expenses Added Apr 24, 3:41 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 49m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 27, 10:10 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
📨
▶
2 Status: Invoice Pending Apr 27, 5:48 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260295

Bottlenecks

Scheduled
Duration: 35.7 business days (threshold: 2.0 business days)
Exceeded by 33.7 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Apr 24, 3:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-260295

Work Details (7)

Name Type Status Qty Amount Date
WL-03199818 Travel Open 3 $0.00 Apr 24, 1:47 PM
WL-03199819 Expenses Open 1 $0.00 Apr 24, 1:47 PM
WL-03199843 Labor Open 0.1 $0.00 Apr 24, 2:05 PM
WL-03199841 Labor Open 1 $0.00 Apr 24, 2:05 PM
WL-03199844 Labor Open 0.36666666666667 $0.00 Apr 24, 2:05 PM
WL-03199842 Travel Open 15 $0.00 Apr 24, 2:05 PM
WL-03200006 Expenses Open 1 $0.00 Apr 24, 3:41 PM

Details