📍 United Market Street Pharmacy #517 — 4590 Kell Blvd. ATTN: Pharmacy, Wichita Falls TX, 76309
Jan 6, 2026 → Apr 6, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 60 biz days
🕐 Clock stopped: Canceled (Apr 6, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸49d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 19, 2026
49 business days (not counted)
▶ Clock Running
Status: Entered
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Mar 19 → Mar 20, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸11d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Apr 6, 2026
11 business days (not counted)
▶ Clock Running
Status: Entered
Apr 6 → Apr 6, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026Canceled: Apr 6, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Mar 19
Ready for Release
⏸ Paused
49
—
Mar 19 → Mar 19
Entered
▶ Running
0
1
Mar 19 → Mar 20
Canceled
▶ Running
1
2
Mar 20 → Apr 6
Ready for Release
⏸ Paused
11
—
Apr 6 → Apr 6
Entered
▶ Running
0
2
Holding63.5d (excluded)
✗ SLA Missed
Holding(excluded from total)
63.5 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Apr 6, 2026 (269 days early)
📅
62.6 daysTotal Age
⏱️
50.0d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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On Track
Canceled • 221 days old
🚨
Primary Delay50.0 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
61.9d
Canceled
2.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/6/26 lcoonrod
cancelling PM and adding to repair WO-01367252
3/19/26 lcoonrod
cancelling PM and adding to repair WO-01360135
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Kiosk
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01330557
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:03 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 49m
🚨50.0 business days
🆕
Status: Entered by Leona CoonrodMar 19, 10:55 AM
From:Ready for Release, Entered
To:Entered, Canceled
Duration in Previous:70d 23h, 0m
⏳2.0 business days
✅
Status: Ready for Release by Jessica FoleyMar 20, 12:53 PM