📍 Sam's Club #4797 — 2421 SUPERCENTER DR NE, Kannapolis NC, 28083
Jan 6, 2026 → Mar 2, 2026
🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 34 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 26, 2026
34 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 2, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026Completed: Mar 2, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Feb 26
Ready for Release
⏸ Paused
34
—
Feb 26 → Feb 26
Assigned
▶ Running
0
1
Feb 26 → Mar 2
Scheduled
▶ Running
2
3
Mar 2 → Mar 2
Tech On Site
▶ Running
0
3
Holding36.6d (excluded)
Coordinators2.4d
Field Work1.1d
Billing0.4d
✗ SLA Missed
Holding(excluded from total)
36.6 days
Coordinators
2.4 days
Over SLA
Field Work
1.1 days
Billing
0.4 days
Created: Jan 6, 2026
Due: Dec 31, 2026 (138 days left)
📅
37.9 daysTotal Age
⏱️
35.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
3.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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On Track
Invoice Pending • 221 days old
🚨
Primary Delay35.0 days stuck in "Ready for Release"
⏱️
Total Delay3.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
35.0d
Assigned
0.0d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
3/2/26 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed Higi PM.
Final Resolution: Unit passed all function test.
🔍Technician Findings
3/2/26 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed Higi PM.
Final Resolution: Unit passed all function test.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf