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← WO Overview

WO-01330564 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 493 — 2100 Winter Springs Boulevard, Oviedo FL, 32765

Jan 6, 2026 → May 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 11 biz days
Paused: 89 biz days
🕐 Clock stopped: Completed (May 29, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 15, 2026
6 business days (not counted)
▶ Clock Running
Status: Entered
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸83d
⏸ Clock Paused
Status: Ready for Release
Jan 16 → May 15, 2026
83 business days (not counted)
▶ Clock Running
Status: Assigned
May 15 → May 15, 2026
0 business days (counted)
Running total: 2 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
May 15 → May 29, 2026
9 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 29 → May 29, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Jan 6, 2026 Completed: May 29, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 15 Ready for Release ⏸ Paused 6 —
Jan 15 → Jan 15 Entered ▶ Running 0 1
Jan 15 → Jan 16 Canceled ▶ Running 1 2
Jan 16 → May 15 Ready for Release ⏸ Paused 83 —
May 15 → May 15 Assigned ▶ Running 0 2
May 15 → May 29 Scheduled ▶ Running 9 11
May 29 → May 29 Tech On Site ▶ Running 0 11
Holding 92.2d (excluded)
Coordinators 9.3d
Field Work 0.1d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
92.2 days
Coordinators
9.3 days
Over SLA
Field Work
0.1 days
Billing
0.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 29, 2026 (216 days early)
📅
100.6 days Total Age
⏱️
83.6d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
7.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 83.6 days stuck in "Ready for Release"
⏱️
Total Delay 7.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
90.6d
Canceled
1.7d
Scheduled
9.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6.1.26 hshaw - missing pic of showing loc

1/15/26 lcoonrod cancelling PM and adding to repai WO-01338072

🔧 Work Performed
The surge protector needs to be replaced. The pressure test did not pass. The kiosk failed the PM.
🔍 Technician Findings
The kiosk was functional but the surge protector ground prong was broken.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330564
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 7.0 business days
🆕
Status: Entered by Leona Coonrod Jan 15, 1:14 PM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 8d 3h, 0m
⏳ 2.0 business days
✅
Status: Ready for Release by Jessica Foley Jan 16, 2:24 PM
From: Canceled
To: Ready for Release
Duration in Previous: 1d 1h
🚨 84.0 business days
👷
▶
3 Technician Assigned May 15, 5:54 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 119d 2h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-22T17:30:00.000+0000
⏳ 1.8 business days
📅
Dispatch Scheduled by Abby Jinerson May 18, 5:24 PM
Scheduled For: 2026-05-29T17:30:00.000+0000
⚠️ 8.8 business days
🚗
3x Travel Added May 29, 3:38 PM
Type: Travel, Expenses
Status: Open
Qty: 25, 1
⏱️
3x Labor Added May 29, 3:53 PM
Type: Labor
Status: Open
Qty: 0.25, 0.58333, 1
🔧
Status: Tech On Site by Robert Lewis May 29, 4:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 22h
✔️
▶
2 Status: Completed May 29, 5:02 PM
Status: Completed → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Robert Lewis May 29, 5:08 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 1.9 business days
📄
Status: Ready to Bill by Hannah Shaw Jun 1, 3:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 22h
📨
▶
2 Status: Invoice Pending Jun 1, 5:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 10.8 business days
🧾
Invoice Created Jun 15, 2:42 PM
Invoice Number: SM-263523

Bottlenecks

Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
May 29, 1:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-263523

Work Details (7)

Name Type Status Qty Amount Date
WL-03242249 Travel Open 25 $0.00 May 29, 3:38 PM
WL-03242250 Travel Open 5 $0.00 May 29, 3:38 PM
WL-03242251 Expenses Open 1 $0.00 May 29, 3:38 PM
WL-03242284 Labor Open 0.25 $0.00 May 29, 3:53 PM
WL-03242285 Labor Open 0.58333 $0.00 May 29, 3:53 PM
WL-03242286 Labor Open 1 $0.00 May 29, 3:53 PM
WL-03242402 Expenses Open 1 $0.00 May 29, 5:06 PM

Details