Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330565 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1444 — 299 East International Speedway Boulevard, Deland FL, 32724

Jan 6, 2026 → Jun 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 117 biz days
🕐 Clock stopped: Completed (Jun 25, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸107d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jun 10, 2026
107 business days (not counted)
▶ Clock Running
Status: Entered
Jun 10 → Jun 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Jun 10 → Jun 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸10d
⏸ Clock Paused
Status: Ready for Release
Jun 10 → Jun 25, 2026
10 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 25 → Jun 25, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 25 → Jun 25, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 6, 2026 Completed: Jun 25, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jun 10 Ready for Release ⏸ Paused 107 —
Jun 10 → Jun 10 Entered ▶ Running 0 1
Jun 10 → Jun 10 Canceled ▶ Running 0 1
Jun 10 → Jun 25 Ready for Release ⏸ Paused 10 —
Jun 25 → Jun 25 Scheduled ▶ Running 0 1
Jun 25 → Jun 25 Tech On Site ▶ Running 0 1
Holding 120.3d (excluded)
Coordinators 0.3d
Field Work 1.2d
Billing 1.0d
✗ SLA Missed
Holding (excluded from total)
120.3 days
Coordinators
0.3 days
Field Work
1.2 days
Over SLA
Billing
1.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jun 26, 2026 (188 days early)
📅
119.0 days Total Age
⏱️
108.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
0.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 108.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
118.7d
Canceled
0.0d
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
6/10/2026jsells cancel and adding to repair WO-01379997
🔧 Work Performed
Once plugged in no issues other than the broken ground prong for the surge protector was observed. Completed the Higi PM.
🔍 Technician Findings
The kiosk was unplugged with an out of order sign on the kiosk.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330565
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 108.0 business days
🆕
Status: Entered by Jessica Sells Jun 10, 2:16 PM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 154d 3h, 0m
✅
Status: Ready for Release by Jessica Sells Jun 10, 2:33 PM
From: Canceled
To: Ready for Release
Duration in Previous: 16m
🚨 11.0 business days
👷
▶
3 Technician Assigned Jun 25, 11:50 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-06-25T22:15:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 14d 21h
🔧
Status: Tech On Site by Robert Lewis Jun 25, 1:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 8m
⏱️
Labor Added Jun 25, 2:10 PM
Type: Labor
Status: Open
Qty: 0.21666666666667
⏱️
3x Labor Added Jun 25, 2:36 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1, 5
✔️
Status: Completed by Robert Lewis Jun 25, 2:58 PM
From: Tech On Site
To: Completed
Duration in Previous: 59m
🏁
Status: Closed by Robert Lewis Jun 25, 11:31 PM
From: Completed
To: Closed
Duration in Previous: 8h 33m
📄
Status: Ready to Bill by Timothy Amburgey Jun 26, 9:10 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9h 39m
📨
Status: Invoice Pending by Hannah Shaw Jun 26, 5:55 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 8h 45m, 0m
⏳ 1.8 business days
🧾
Invoice Created Jun 29, 9:01 AM
Invoice Number: SM-265846

Bottlenecks

Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Jun 25, 6:15 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-265846

Work Details (4)

Name Type Status Qty Amount Date
WL-03273576 Labor Open 0.21666666666667 $0.00 Jun 25, 2:10 PM
WL-03273623 Labor Open 1 $0.00 Jun 25, 2:36 PM
WL-03273624 Travel Open 5 $0.00 Jun 25, 2:36 PM
WL-03273625 Expenses Open 1 $0.00 Jun 25, 2:36 PM

Details