📍 United Supermarket Pharmacy #571 — 101 North Washington, Seymour TX, 76380
Jan 6, 2026 → Present
🟢 On Track
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 5 biz days
Paused: 148 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸49d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 19, 2026
49 business days (not counted)
▶ Clock Running
Status: Canceled
Mar 19 → Mar 20, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Mar 27, 2026
5 business days (not counted)
▶ Clock Running
Status: Canceled
Mar 27 → Apr 1, 2026
3 business days (counted)
Running total: 5 of ? biz days used
⏸94d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 15, 2026
94 business days (not counted)
Created: Jan 6, 2026Today
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Mar 19
Ready for Release
⏸ Paused
49
—
Mar 19 → Mar 20
Canceled
▶ Running
1
2
Mar 20 → Mar 27
Ready for Release
⏸ Paused
5
—
Mar 27 → Apr 1
Canceled
▶ Running
3
5
Apr 1 → Aug 15
Ready for Release
⏸ Paused
94
—
Holding57.5d (excluded)
On Track
Holding(excluded from total)
57.5 days
Created: Jan 6, 2026
Due: Dec 31, 2026 (138 days left)
📅
153.6 daysTotal Age
⏱️
50.0d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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On Track
Ready for Release • 221 days old
🚨
Primary Delay50.0 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
55.9d
Canceled
5.5d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/27/26 SReich - Creating a repair/PM.
3/19/26 SReich - Creating a repair/PM.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Kiosk
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01330576
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:03 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 49m
🚨50.0 business days
🚫
Status: Canceled by Sherry ReichMar 19, 12:33 PM
From:Ready for Release
To:Canceled
Duration in Previous:71d 1h
⏳2.0 business days
✅
Status: Ready for Release by Jessica FoleyMar 20, 12:56 PM
From:Canceled
To:Ready for Release
Duration in Previous:1d 0h
⚠️6.0 business days
🚫
Status: Canceled by Sherry ReichMar 27, 3:13 PM
From:Ready for Release
To:Canceled
Duration in Previous:7d 2h
⏳4.0 business days
✅
Status: Ready for Release by Sherry ReichApr 1, 9:46 AM