📍 United Supermarket Pharmacy #571 — 101 North Washington, Seymour TX, 76380
Jan 6, 2026 → Present
🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 22 biz days overdue
Active: 39 biz days
Paused: 161 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸49d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 19, 2026
49 business days (not counted)
▶ Clock Running
Status: Canceled
Mar 19 → Mar 20, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Mar 27, 2026
5 business days (not counted)
▶ Clock Running
Status: Canceled
Mar 27 → Apr 1, 2026
3 business days (counted)
Running total: 5 of ? biz days used
⏸107d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 2, 2026
107 business days (not counted)
25d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 8, 2026
25 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 22, 2026
9 business days (counted)
Running total: 39 of ? biz days used
Created: Jan 6, 2026Today
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Mar 19
Ready for Release
⏸ Paused
49
—
Mar 19 → Mar 20
Canceled
▶ Running
1
2
Mar 20 → Mar 27
Ready for Release
⏸ Paused
5
—
Mar 27 → Apr 1
Canceled
▶ Running
3
5
Apr 1 → Sep 2
Ready for Release
⏸ Paused
107
—
Sep 2 → Oct 8
Ready for Scheduling
▶ Running
25
30
Oct 8 → Oct 8
Assigned
▶ Running
0
30
Oct 8 → Oct 22
Scheduled
▶ Running
9
39
Holding165.5d (excluded)
Coordinators26.1d
⚠ Overdue
Holding(excluded from total)
165.5 days
Coordinators
26.1 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026 (70 days left)
📅
200.6 daysTotal Age
⏱️
108.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
24.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 289 days old
🚨
Primary Delay108.0 days stuck in "Ready for Release"
⏱️
Total Delay24.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
163.9d
Canceled
5.5d
Ready for Scheduling
25.8d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/27/26 SReich - Creating a repair/PM.
3/19/26 SReich - Creating a repair/PM.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf