Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330577 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 United Supermarkets Pharmacy #513 — 3000 Wilbarger, Vernon TX, 76384

Jan 6, 2026 → Mar 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 53 biz days
🕐 Clock stopped: Canceled (Mar 30, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 16, 2026
46 business days (not counted)
▶ Clock Running
Status: Entered
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 16 → Mar 19, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 19 → Mar 23, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Canceled
Mar 23 → Mar 24, 2026
1 business day (counted)
Running total: 4 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 24 → Mar 30, 2026
4 business days (not counted)
Created: Jan 6, 2026 Canceled: Mar 30, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 16 Ready for Release ⏸ Paused 46 —
Mar 16 → Mar 16 Entered ▶ Running 0 1
Mar 16 → Mar 16 Canceled ▶ Running 0 1
Mar 16 → Mar 19 Ready for Release ⏸ Paused 3 —
Mar 19 → Mar 19 Assigned ▶ Running 0 1
Mar 19 → Mar 23 Scheduled ▶ Running 2 3
Mar 23 → Mar 23 Entered ▶ Running 0 3
Mar 23 → Mar 24 Canceled ▶ Running 1 4
Mar 24 → Mar 30 Ready for Release ⏸ Paused 4 —
Dispatch 0.0d
Holding 56.1d (excluded)
Coordinators 2.5d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
56.1 days
Coordinators
2.5 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 30, 2026 (276 days early)
📅
57.6 days Total Age
⏱️
47.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 221 days old
🚨
Primary Delay 47.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
54.5d
Canceled
2.1d
Scheduled
2.5d / 2.0d SLA
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/30 KHardison - Cancelling, combining with repair WO. 3/23/26 SReich - Creating a repair/PM. 3/16/26 lcoonrod cancelling PM and adding to repair case 00577489
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330577
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 47.0 business days
🆕
Status: Entered by Leona Coonrod Mar 16, 11:53 AM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 68d 0h, 0m
✅
Status: Ready for Release by Jessica Foley Mar 16, 4:39 PM
From: Canceled
To: Ready for Release
Duration in Previous: 4h 45m
⏳ 3.9 business days
👷
▶
3 Technician Assigned Mar 19, 4:11 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 2d 23h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-24T18:00:00.000+0000
⏳ 3.0 business days
🆕
▶
2 Status: Entered Mar 23, 4:05 PM
Status: Entered → Status: Canceled
🚫
Status: Canceled by Sherry Reich
From: Entered
To: Canceled
Duration in Previous: 2m
⏳ 2.0 business days
✅
Status: Ready for Release by Jessica Foley Mar 24, 7:18 PM
From: Canceled
To: Ready for Release
Duration in Previous: 1d 3h
⏳ 4.6 business days
🚫
Status: Canceled by Kimberly Hardison Mar 30, 3:40 PM
From: Ready for Release
To: Canceled
Duration in Previous: 5d 20h

Bottlenecks

Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details