Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330578 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 United Supermarkets Pharmacy #520 — 1229 Highway 16 South, Graham TX, 76450

Jan 6, 2026 → Mar 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 48 biz days
🕐 Clock stopped: Completed (Mar 25, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → Mar 18, 2026
40 business days (not counted)
▶ Clock Running
Status: Entered
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Mar 18 → Mar 19, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 19 → Mar 19, 2026
0 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 19 → Mar 24, 2026
3 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 24 → Mar 25, 2026
1 business day (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 25, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Mar 18 Ready for Release ⏸ Paused 40 —
Mar 18 → Mar 18 Entered ▶ Running 0 1
Mar 18 → Mar 19 Canceled ▶ Running 1 2
Mar 19 → Mar 19 Ready for Release ⏸ Paused 0 —
Mar 19 → Mar 19 Assigned ▶ Running 0 2
Mar 19 → Mar 24 Scheduled ▶ Running 3 5
Mar 24 → Mar 25 Tech On Site ▶ Running 1 6
Holding 51.8d (excluded)
Coordinators 3.5d
Field Work 1.2d
Billing 0.5d
✗ SLA Missed
Holding (excluded from total)
51.8 days
Coordinators
3.5 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.5 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 25, 2026 (281 days early)
📅
53.8 days Total Age
⏱️
41.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 41.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
50.2d
Assigned
0.0d / 0.5d SLA
Canceled
1.5d
Scheduled
3.5d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/18/26 lcoonrod cancelling PM and adding to repair WO-01360157
🔧 Work Performed
Wiped down kiosk, performed PM.
🔍 Technician Findings
Located unit listed on WO. Unit was online and functional on arrival.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330578
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 9.0 business days
👷
▶
2 Status: Assigned Jan 20, 10:26 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Christopher Womack
✅
Status: Ready for Release by Kaitlyn Kelch Jan 20, 10:41 AM
From: Assigned
To: Ready for Release
Duration in Previous: 14m
🚨 41.0 business days
🆕
Status: Entered by Leona Coonrod Mar 18, 3:35 PM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 57d 3h, 0m
✅
Status: Ready for Release by Jessica Foley Mar 19, 2:31 PM
From: Canceled
To: Ready for Release
Duration in Previous: 22h 55m
👷
▶
3 Status: Assigned Mar 19, 4:09 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Curtis Sprague
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-24T16:30:00.000+0000
⏳ 4.0 business days
⏱️
3x Labor Added Mar 24, 12:14 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.5, 75
🔧
Status: Tech On Site by Curtis Sprague Mar 24, 12:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 20h
✔️
Status: Completed by Curtis Sprague Mar 24, 9:50 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 21m, 0m
⏳ 4.3 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 30, 9:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 11h
📨
▶
3 Status: Invoice Pending Mar 30, 1:53 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-257796
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Curtis Sprague
Scheduled
Mar 24, 12:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-257796

Work Details (3)

Name Type Status Qty Amount Date
WL-03156789 Labor Open 1.5 $0.00 Mar 24, 12:14 PM
WL-03156790 Labor Open 0.5 $0.00 Mar 24, 12:14 PM
WL-03156791 Travel Open 75 $0.00 Mar 24, 12:14 PM

Details