Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330589 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1820 — 9570 Southwest 62nd Avenue Road, Ocala FL, 34476

Jan 6, 2026 → May 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (2 biz days late)
Active: 20 biz days
Paused: 73 biz days
🕐 Clock stopped: Completed (May 19, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸73d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 22, 2026
73 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 1 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Apr 22 → May 19, 2026
19 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 19 → May 19, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 6, 2026 Completed: May 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 22 Ready for Release ⏸ Paused 73 —
Apr 22 → Apr 22 Assigned ▶ Running 0 1
Apr 22 → May 19 Scheduled ▶ Running 19 20
May 19 → May 19 Tech On Site ▶ Running 0 20
Holding 75.6d (excluded)
Coordinators 19.7d
Field Work 0.2d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
75.6 days
Coordinators
19.7 days
Over SLA
Field Work
0.2 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 19, 2026 (226 days early)
📅
93.6 days Total Age
⏱️
74.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
18.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 74.0 days stuck in "Ready for Release"
⏱️
Total Delay 18.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
74.0d
Scheduled
19.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed the Higi PM.
🔍 Technician Findings
The kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330589
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 74.0 business days
👷
▶
3 Technician Assigned Apr 22, 2:12 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 105d 3h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-30T16:15:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 27, 10:43 AM
Scheduled For: 2026-05-04T16:15:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 29, 12:19 PM
Scheduled For: 2026-05-06T16:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 29, 4:32 PM
Scheduled For: 2026-05-12T16:30:00.000+0000, 2026-05-11T16:30:00.000+0000
⚠️ 6.9 business days
📅
Dispatch Scheduled by Abby Jinerson May 7, 11:45 AM
Scheduled For: 2026-05-19T16:30:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 15, 5:47 PM
Scheduled For: 2026-05-19T18:00:00.000+0000
⏳ 2.8 business days
🚗
7x Travel Added May 19, 2:22 PM
Type: Travel, Labor, Expenses
Status: Open
Qty: 2, 1.1666666666667, 68, 0.11666666666667
🔧
Status: Tech On Site by Robert Lewis May 19, 2:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 27d 0h
✔️
Status: Completed by Robert Lewis May 19, 4:34 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 49m, 0m
📄
Status: Ready to Bill by Hannah Shaw May 20, 10:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 14m
📨
Status: Invoice Pending by Hannah Shaw May 20, 11:51 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 1m, 0m
🚨 18.0 business days
🧾
Invoice Created Jun 15, 2:38 PM
Invoice Number: SM-262472

Bottlenecks

Scheduled
Duration: 19.7 business days (threshold: 2.0 business days)
Exceeded by 17.7 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
May 19, 2:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-262472

Work Details (7)

Name Type Status Qty Amount Date
WL-03231536 Travel Open 2 $0.00 May 19, 2:22 PM
WL-03231537 Labor Open 1.1666666666667 $0.00 May 19, 2:22 PM
WL-03231538 Labor Open 1 $0.00 May 19, 2:22 PM
WL-03231539 Expenses Open 1 $0.00 May 19, 2:22 PM
WL-03231540 Travel Open 68 $0.00 May 19, 2:22 PM
WL-03231541 Labor Open 0.11666666666667 $0.00 May 19, 2:22 PM
WL-03231542 Expenses Open 1 $0.00 May 19, 2:22 PM

Details