Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330591 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 2052 — 430 Richwood Rd, Walton KY, 41094

Jan 6, 2026 → Feb 4, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 5)
⏸ 28d excluded (parts wait + holding)
✗ SLA Missed
Holding 22.6d (excluded)
Coordinators 1.2d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
22.6 days
Coordinators
1.2 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 5, 2026 (329 days early)
📅
21.9 days Total Age
⏱️
21.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 157 days old
🚨
Primary Delay 21.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
21.0d
Scheduled
1.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
performed pm service
🔍 Technician Findings
Annual pm, kiosk was fully operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330591
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 21.0 business days
👷
▶
3 Technician Assigned Feb 4, 11:40 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 28d 1h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-04T18:00:00.000+0000
⏱️
5x Labor Added Feb 4, 5:53 PM
Type: Labor, Travel
Status: Open
Qty: 1.6666666666667, 2.3333333333333, 100, 142
✔️
Status: Completed by Jordan Moceri Feb 4, 9:32 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9h 51m, 0m
📄
Status: Ready to Bill by Hannah Shaw Feb 5, 4:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 43m
📨
▶
2 Status: Invoice Pending Feb 5, 4:31 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.9 business days
🧾
Invoice Created Feb 8, 8:15 PM
Invoice Number: SM-253107

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jordan Moceri
Scheduled
Feb 4, 1:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-253107

Work Details (5)

Name Type Status Qty Amount Date
WL-03091770 Labor Open 1.6666666666667 $0.00 Feb 4, 5:53 PM
WL-03091771 Labor Open 1 $0.00 Feb 4, 5:53 PM
WL-03091772 Labor Open 2.3333333333333 $0.00 Feb 4, 5:53 PM
WL-03091773 Travel Open 100 $0.00 Feb 4, 5:53 PM
WL-03091774 Travel Open 142 $0.00 Feb 4, 5:53 PM

Details