📍 United Supermarkets Pharmacy #514 — 1000 West 11th, Quanah TX, 79252
Jan 6, 2026 → Mar 25, 2026
✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 12, 2026
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Paused: 49 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Mar 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
⏸49d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 19, 2026
49 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Scheduled
Mar 19 → Mar 25, 2026
4 business days (counted)
Running total: 5 of 4 biz days used
Created: Jan 6, 2026Completed: Mar 25, 2026
Business Days Used5 / 4
04d budget+1d over
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1 / 4
Jan 7 → Mar 19
Ready for Release
⏸ Paused
49
—
Mar 19 → Mar 19
Assigned
▶ Running
0
1 / 4
Mar 19 → Mar 25
Scheduled
▶ Running
4
5 / 4
Holding51.6d (excluded)
Coordinators3.7d
Field Work1.0d
Billing0.5d
✗ SLA Missed
Holding(excluded from total)
51.6 days
Coordinators
3.7 days
Over SLA
Field Work
1.0 days
Billing
0.5 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Mar 25, 2026 (281 days early)
📅
54.6 daysTotal Age
⏱️
50.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
4.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay50.0 days stuck in "Ready for Release"
⏱️
Total Delay4.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
50.0d
Scheduled
3.7d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
4.7d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/27/26 CDempsey- I put into corrections needed to correct lodging charge.
3/25/26 SReich - Created WO-01361858 for the top monitor issue. Created WO-01361866 for the PM and placed in ready for release, since PM cannot be done until top monitor issue is resolved. Per Nicole, changed to 37.
3/24/26 SReich - This was originally a PM, changed to Repair/PM, per Nicole Floyd, follow up to WO-01359613.
🔧Work Performed
I was able to remove back panel and get the exhaust fan plugged back in and working. The top screen wouldn't turn on although it did have power to it. I believe the exhaust fan being unplugged caused the unit to overheat. I couldn't get the connectivity to work. Due to this issue I was unable to perform PM.
🔍Technician Findings
Located unit. Unit's top screen wasn't functioning, also the exhaust fan in the back of unit was unplugged and not working. I got a call from Nikki informing me that the WO was upgraded to a repair/pm due to unit having connection issues. She asked me to look at unit and try to diagnose.
⚠️Problem Description
Please address the connectivity issues on primary WO.
Use this password to access the kiosk: 6#JF2Z@G
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf