Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330599 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 United Supermarkets Pharmacy #518 — 2105 Avenue F NW, Childress TX, 79201

Jan 6, 2026 → Mar 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 9 biz days
Paused: 45 biz days
🕐 Clock stopped: Canceled (Mar 25, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 2, 2026
36 business days (not counted)
▶ Clock Running
Status: Canceled
Mar 2 → Mar 6, 2026
4 business days (counted)
Running total: 5 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Mar 6 → Mar 19, 2026
9 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 19 → Mar 25, 2026
4 business days (counted)
Running total: 9 of ? biz days used
Created: Jan 6, 2026 Canceled: Mar 25, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 2 Ready for Release ⏸ Paused 36 —
Mar 2 → Mar 6 Canceled ▶ Running 4 5
Mar 6 → Mar 19 Ready for Release ⏸ Paused 9 —
Mar 19 → Mar 19 Assigned ▶ Running 0 5
Mar 19 → Mar 25 Scheduled ▶ Running 4 9
Holding 48.1d (excluded)
Coordinators 4.5d
✗ SLA Missed
Holding (excluded from total)
48.1 days
Coordinators
4.5 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 25, 2026 (281 days early)
📅
54.6 days Total Age
⏱️
37.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Canceled • 221 days old
🚨
Primary Delay 37.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
46.5d
Canceled
4.5d
Scheduled
4.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/25 KKelch- cancelling PM WO to combine with repair WO.

3/2 KHardison - Cancelling, combining with repair WO.

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330599
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 37.0 business days
🚫
Status: Canceled by Kimberly Hardison Mar 2, 3:09 PM
From: Ready for Release
To: Canceled
Duration in Previous: 54d 5h
⚠️ 5.0 business days
✅
Status: Ready for Release by Jessica Foley Mar 6, 2:40 PM
From: Canceled
To: Ready for Release
Duration in Previous: 3d 23h
🚨 10.0 business days
👷
▶
3 Technician Assigned Mar 19, 4:14 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 13d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-25T14:00:00.000+0000
⏳ 5.0 business days
🚫
Status: Canceled by Kaitlyn Kelch Mar 25, 9:03 AM
From: Scheduled
To: Canceled
Duration in Previous: 5d 16h

Bottlenecks

Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Curtis Sprague
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details