Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330603 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4805 — 4420 KING AVE E, Billings MT, 59101

Jan 6, 2026 → Sep 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (8 biz days late)
Active: 26 biz days
Paused: 155 biz days
🕐 Clock stopped: Completed (Sep 24, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸155d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 19, 2026
155 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 19 → Aug 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Aug 19 → Sep 23, 2026
24 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 24, 2026
1 business day (counted)
Running total: 26 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Aug 19 Ready for Release ⏸ Paused 155 —
Aug 19 → Aug 19 Assigned ▶ Running 0 1
Aug 19 → Sep 23 Scheduled ▶ Running 24 25
Sep 23 → Sep 24 Tech On Site ▶ Running 1 26
Holding 157.6d (excluded)
Coordinators 25.0d
Field Work 3.5d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
157.6 days
Coordinators
25.0 days
Over SLA
Field Work
3.5 days
Over SLA
Billing
0.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 25, 2026 (97 days early)
📅
182.6 days Total Age
⏱️
156.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
24.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 156.0 days stuck in "Ready for Release"
⏱️
Total Delay 24.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
156.0d
Scheduled
25.0d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed a preventative maintenance per Higi specifications Higi specifications and back in service.
🔍 Technician Findings
Was there customer damage? No
Is the kiosk online and fully operational? Yes
Was the kiosk unplugged on arrival? No Was there customer damage? No
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330603
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 156.0 business days
👷
▶
3 Technician Assigned Aug 19, 10:34 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 223d 23h, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-09-24T18:00:00.000+0000
🚨 23.0 business days
📅
Dispatch Scheduled by Michael Burris Sep 21, 10:12 AM
Scheduled For: 2026-09-23T18:00:00.000+0000
💵
2x Expenses Added Sep 21, 2:00 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Michah Brackett Sep 23, 11:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 35d 1h
✔️
Status: Completed by Michah Brackett Sep 23, 11:37 PM
From: Tech On Site
To: Completed
Duration in Previous: 11h 37m
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Sep 25, 9:49 AM
3x Labor Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From: Completed
To: Closed
Duration in Previous: 1d 10h
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 10:12 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22m
📨
Status: Invoice Pending by Hannah Shaw Sep 25, 1:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 47m, 0m
⏳ 1.1 business days
🧾
Invoice Created Sep 28, 12:35 AM
Invoice Number: SM-273714

Bottlenecks

Scheduled
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michah Brackett
Scheduled
Sep 23, 2:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-273714

Work Details (5)

Name Type Status Qty Amount Date
WL-03392440 Expenses Open 1 $0.00 Sep 21, 2:00 PM
WL-03392441 Expenses Open 1 $0.00 Sep 21, 2:00 PM
WL-03400123 Labor Open 0.5 $0.00 Sep 25, 9:49 AM
WL-03400124 Labor Open 1 $0.00 Sep 25, 9:49 AM
WL-03400125 Travel Open 7 $0.00 Sep 25, 9:49 AM

Details