📍 Sam's Club #8144 — 1025 Black Horse Pike, Pleasantville NJ, 08232
Jan 6, 2026 → Jun 19, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 10 biz days
Paused: 104 biz days
🕐 Clock stopped: Completed (Jun 19, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸104d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jun 5, 2026
104 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 5 → Jun 5, 2026
0 business days (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jun 5 → Jun 19, 2026
9 business days (counted)
Running total: 10 of ? biz days used
Created: Jan 6, 2026Completed: Jun 19, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jun 5
Ready for Release
⏸ Paused
104
—
Jun 5 → Jun 5
Assigned
▶ Running
0
1
Jun 5 → Jun 19
Scheduled
▶ Running
9
10
Holding106.6d (excluded)
Coordinators10.0d
Billing0.2d
✗ SLA Missed
Holding(excluded from total)
106.6 days
Coordinators
10.0 days
Over SLA
Billing
0.2 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Jun 19, 2026 (195 days early)
📅
114.6 daysTotal Age
⏱️
105.0d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
8.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay105.0 days stuck in "Ready for Release"
⏱️
Total Delay8.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
105.0d
Scheduled
10.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Lightly dusted inside and outside, wipe down unit with disinfectant cleaner.
Performed monitor calibration, weight and BP test, Kiosk functioning the way it should.
The unit is functional and online.
🔍Technician Findings
No damage, Kiosk was functioning normally.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf