Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330607 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Meijer #209 — 12821 Crossover Drive, Dewitt MI, 48820

Jan 6, 2026 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 25, 2026
33 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 25 Ready for Release ⏸ Paused 33 —
Feb 25 → Feb 25 Assigned ▶ Running 0 1
Feb 25 → Feb 26 Scheduled ▶ Running 1 2
Feb 26 → Feb 26 Tech On Site ▶ Running 0 2
Holding 35.6d (excluded)
Coordinators 1.3d
Field Work 0.6d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
35.6 days
Coordinators
1.3 days
Field Work
0.6 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 26, 2026 (308 days early)
📅
35.6 days Total Age
⏱️
34.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 34.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
34.0d
Scheduled
1.3d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
4.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
02/26/2026 Mike Huffman. Completed the PM and checklist. Completed the Field Service Report and obtained customer signature.
🔍 Technician Findings
Kiosk is up and online.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330607
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 34.0 business days
👷
▶
4 Technician Assigned Feb 25, 4:23 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 49d 6h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-26T15:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-26T15:30:00.000+0000
🔧
Status: Tech On Site by MICHAEL HUFFMAN Feb 26, 10:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 18h 13m
⏱️
3x Labor Added Feb 26, 11:04 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 22
✔️
Status: Completed by MICHAEL HUFFMAN Feb 26, 3:14 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 36m, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 4, 8:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 17h
📨
▶
2 Status: Invoice Pending Mar 4, 10:20 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255538

Bottlenecks

Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mike Huffman
Scheduled
Feb 26, 10:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-255538

Work Details (3)

Name Type Status Qty Amount Date
WL-03121068 Labor Open 0.5 $0.00 Feb 26, 11:04 AM
WL-03121069 Labor Open 0.5 $0.00 Feb 26, 11:04 AM
WL-03121070 Travel Open 22 $0.00 Feb 26, 11:04 AM

Details