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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330608 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Indo-American Center — 6328 North California Avenue, Chicago IL, 60659

Jan 6, 2026 → Oct 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (36 biz days late)
Active: 54 biz days
Paused: 137 biz days
🕐 Clock stopped: Completed (Oct 8, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 21, 2026
9 business days (not counted)
▶ Clock Running
Status: Entered
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Jan 21 → Jan 22, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸128d
⏸ Clock Paused
Status: Ready for Release
Jan 22 → Jul 27, 2026
128 business days (not counted)
47d
▶ Clock Running
Status: Assigned
Jul 27 → Oct 1, 2026
47 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 7, 2026
4 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 7 → Oct 8, 2026
1 business day (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Entered
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 54 of ? biz days used
Created: Jan 6, 2026 Completed: Oct 8, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 21 Ready for Release ⏸ Paused 9 —
Jan 21 → Jan 21 Entered ▶ Running 0 1
Jan 21 → Jan 22 Canceled ▶ Running 1 2
Jan 22 → Jul 27 Ready for Release ⏸ Paused 128 —
Jul 27 → Oct 1 Assigned ▶ Running 47 49
Oct 1 → Oct 7 Scheduled ▶ Running 4 53
Oct 7 → Oct 8 Reschedule ▶ Running 1 54
Oct 8 → Oct 8 Entered ▶ Running 0 54
Oct 8 → Oct 8 Assigned ▶ Running 0 54
Oct 8 → Oct 8 Scheduled ▶ Running 0 54
Oct 8 → Oct 8 Tech On Site ▶ Running 0 54
Dispatch 0.0d
Holding 140.4d (excluded)
Coordinators 55.4d
Field Work 0.1d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
140.4 days
Coordinators
55.4 days
Over SLA
Field Work
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Oct 8, 2026 (84 days early)
📅
191.6 days Total Age
⏱️
128.8d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
51.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 128.8 days stuck in "Ready for Release"
⏱️
Total Delay 51.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
138.8d
Canceled
1.5d
Assigned
48.0d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Reschedule
2.0d / 2.0d SLA
Entered
0.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/8/2026 CRamen tech was ill and this was put into reschedule. Reassigned to MHuffman and scheduling for today


9/15/26 MArnold-POC called back and confirmed info. Address Confirmed: Yes 


Unit on site: Yes 


Unit located in a public place: Yes 


Scheduling ahead needed: Stop by 


Certain day or time: 9am to 4pm M-F 


Confirmed contact: yes Anita Puri (773) 973-4444 ext 101 


9/15/26 MArnold- POC called back and left a message. I Called back to confirm contact and equipment information. LM


9/15/26 MArnold- LM to confirm contact and equipment information. 


1/21/2026jsells cancel and adding to repair

🔧 Work Performed
10/08/2026 Mike Huffman. Completed the PM and checklist. Completed the Field Service Report and obtained customer signature.
🔍 Technician Findings
Kiosk is fully operational.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330608
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 52m
🚨 10.0 business days
🆕
Status: Entered by Jessica Sells Jan 21, 3:05 PM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 14d 4h, 0m
✅
Status: Ready for Release by Jessica Foley Jan 22, 12:37 PM
From: Canceled
To: Ready for Release
Duration in Previous: 21h 31m
🚨 129.0 business days
👷
▶
2 Technician Assigned Jul 27, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 185d 20h
🚨 48.0 business days
🗓️
▶
2 Status: Scheduled Oct 1, 12:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-10-06T16:15:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Lawrence Yoder Oct 7, 8:31 AM
From: Scheduled
To: Reschedule
Duration in Previous: 5d 19h
⏳ 2.0 business days
🆕
▶
4 Status: Entered Oct 8, 10:11 AM
Status: Entered → Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1m, 0m
👷
Technician Assigned by Charles Ramen
Technician: Mike Huffman
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-10-08T19:00:00.000+0000
🔧
Status: Tech On Site by MICHAEL HUFFMAN Oct 8, 2:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 52m
⏱️
3x Labor Added Oct 8, 2:32 PM
Type: Labor, Travel
Status: Open
Qty: 1, 22
✔️
Status: Completed by MICHAEL HUFFMAN Oct 8, 2:51 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 46m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 12, 10:06 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 19h
📨
▶
3 Status: Invoice Pending Oct 12, 5:18 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-274971
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 48.0 business days (threshold: 4.0 business hours)
Exceeded by 47.5 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mike Huffman
Scheduled
Oct 8, 3:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-274971

Work Details (3)

Name Type Status Qty Amount Date
WL-03419724 Labor Open 1 $0.00 Oct 8, 2:32 PM
WL-03419725 Labor Open 1 $0.00 Oct 8, 2:32 PM
WL-03419726 Travel Open 22 $0.00 Oct 8, 2:32 PM

Details