📍 Indo-American Center — 6328 North California Avenue, Chicago IL, 60659
Jan 6, 2026 → Present
🟢 On Track
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 16 biz days
Paused: 137 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 21, 2026
9 business days (not counted)
▶ Clock Running
Status: Entered
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Jan 21 → Jan 22, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸128d
⏸ Clock Paused
Status: Ready for Release
Jan 22 → Jul 27, 2026
128 business days (not counted)
14d
▶ Clock Running
Status: Assigned
Jul 27 → Aug 15, 2026
14 business days (counted)
Running total: 16 of ? biz days used
Created: Jan 6, 2026Today
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 21
Ready for Release
⏸ Paused
9
—
Jan 21 → Jan 21
Entered
▶ Running
0
1
Jan 21 → Jan 22
Canceled
▶ Running
1
2
Jan 22 → Jul 27
Ready for Release
⏸ Paused
128
—
Jul 27 → Aug 15
Assigned
▶ Running
14
16
Holding140.4d (excluded)
On Track
Holding(excluded from total)
140.4 days
Created: Jan 6, 2026
Due: Dec 31, 2026 (138 days left)
📅
153.6 daysTotal Age
⏱️
128.8d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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On Track
Assigned • 221 days old
🚨
Primary Delay128.8 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
138.8d
Canceled
1.5d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/21/2026jsells
cancel and adding to repair
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Station Hardwired
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01330608
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:06 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 52m
🚨10.0 business days
🆕
Status: Entered by Jessica SellsJan 21, 3:05 PM
From:Ready for Release, Entered
To:Entered, Canceled
Duration in Previous:14d 4h, 0m
✅
Status: Ready for Release by Jessica FoleyJan 22, 12:37 PM