Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330617 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 United Market Street Pharmacy #560 — 5605 Colleyville Blvd., Colleyville TX, 76034

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 7 biz days
Paused: 146 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸70d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → Apr 29, 2026
70 business days (not counted)
▶ Clock Running
Status: Entered
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Apr 29 → Apr 30, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 30 → May 6, 2026
4 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 2 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 6 → May 29, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
May 29 → May 29, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
May 29 → Jun 5, 2026
5 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Jun 5 → Jun 5, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸11d
⏸ Clock Paused
Status: Ready for Release
Jun 5 → Jun 23, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸37d
⏸ Clock Paused
Status: Ready for Release
Jun 23 → Aug 15, 2026
37 business days (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (16 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Apr 29 Ready for Release ⏸ Paused 70 —
Apr 29 → Apr 29 Entered ▶ Running 0 1
Apr 29 → Apr 30 Canceled ▶ Running 1 2
Apr 30 → May 6 Ready for Release ⏸ Paused 4 —
May 6 → May 6 Assigned ▶ Running 0 2
May 6 → May 6 Entered ▶ Running 0 2
May 6 → May 29 Ready for Release ⏸ Paused 16 —
May 29 → May 29 Assigned ▶ Running 0 2
May 29 → Jun 5 Scheduled ▶ Running 5 7
Jun 5 → Jun 5 Entered ▶ Running 0 7
Jun 5 → Jun 23 Ready for Release ⏸ Paused 11 —
Jun 23 → Jun 23 Assigned ▶ Running 0 7
Jun 23 → Aug 15 Ready for Release ⏸ Paused 37 —
Holding 115.3d (excluded)
Coordinators 6.4d
On Track
Holding (excluded from total)
115.3 days
Coordinators
6.4 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (138 days left)
📅
153.6 days Total Age
⏱️
71.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Release • 221 days old
🚨
Primary Delay 71.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
113.7d
Assigned
0.4d / 0.5d SLA
Canceled
1.8d
Scheduled
6.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/29/2026 EMartin combined with repair WO-01371182

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330617
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 20, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 13d 0h
✅
Status: Ready for Release by Kaitlyn Kelch Jan 20, 10:41 AM
From: Assigned
To: Ready for Release
Duration in Previous: 14m
🚨 71.0 business days
🆕
Status: Entered by Erin Martin Apr 29, 1:39 PM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 99d 1h, 0m
✅
Status: Ready for Release by Jessica Foley Apr 30, 11:38 AM
From: Canceled
To: Ready for Release
Duration in Previous: 21h 58m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned May 6, 10:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 5d 22h
🆕
Status: Entered by Kaitlyn Kelch May 6, 10:27 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 16m, 0m
🚨 17.0 business days
👷
▶
4 Technician Assigned May 29, 9:56 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 22d 23h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-03T21:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jun 1, 1:03 PM
Scheduled For: 2026-06-05T20:30:00.000+0000, 2026-06-05T21:00:00.000+0000
⚠️ 5.0 business days
🆕
Status: Entered by Kaitlyn Kelch Jun 5, 2:38 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 4h, 0m
🚨 12.0 business days
👷
▶
2 Technician Assigned Jun 23, 12:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 17d 21h
✅
Status: Ready for Release by Kaitlyn Kelch Jun 23, 2:58 PM
From: Assigned
To: Ready for Release
Duration in Previous: 2h 20m

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details