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← WO Overview

WO-01330617 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 United Market Street Pharmacy #560 — 5605 Colleyville Blvd., Colleyville TX, 76034

Jan 6, 2026 → Sep 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 17 biz days
Paused: 159 biz days
🕐 Clock stopped: Completed (Sep 17, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸70d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → Apr 29, 2026
70 business days (not counted)
▶ Clock Running
Status: Entered
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Apr 29 → Apr 30, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 30 → May 6, 2026
4 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 2 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 6 → May 29, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
May 29 → May 29, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
May 29 → Jun 5, 2026
5 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Jun 5 → Jun 5, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 5 → Jun 23, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸50d
⏸ Clock Paused
Status: Ready for Release
Jun 23 → Sep 2, 2026
50 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 3, 2026
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 16, 2026
8 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 17, 2026
1 business day (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 17, 2026
0 business days (counted)
Running total: 17 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 17, 2026
Show SLA Clock Detail (20 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Apr 29 Ready for Release ⏸ Paused 70 —
Apr 29 → Apr 29 Entered ▶ Running 0 1
Apr 29 → Apr 30 Canceled ▶ Running 1 2
Apr 30 → May 6 Ready for Release ⏸ Paused 4 —
May 6 → May 6 Assigned ▶ Running 0 2
May 6 → May 6 Entered ▶ Running 0 2
May 6 → May 29 Ready for Release ⏸ Paused 16 —
May 29 → May 29 Assigned ▶ Running 0 2
May 29 → Jun 5 Scheduled ▶ Running 5 7
Jun 5 → Jun 5 Entered ▶ Running 0 7
Jun 5 → Jun 23 Ready for Release ⏸ Paused 11 —
Jun 23 → Jun 23 Assigned ▶ Running 0 7
Jun 23 → Sep 2 Ready for Release ⏸ Paused 50 —
Sep 2 → Sep 3 Ready for Scheduling ▶ Running 1 8
Sep 3 → Sep 16 Assigned ▶ Running 8 16
Sep 16 → Sep 17 Scheduled ▶ Running 1 17
Sep 17 → Sep 17 Tech On Site ▶ Running 0 17
Holding 165.9d (excluded)
Coordinators 18.2d
Field Work 1.0d
Billing 0.9d
✗ SLA Missed
Holding (excluded from total)
165.9 days
Coordinators
18.2 days
Over SLA
Field Work
1.0 days
Billing
0.9 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 17, 2026 (105 days early)
📅
176.6 days Total Age
⏱️
71.0d in Ready for Release Longest Stage
🔄
21 transitions Status Changes
⚠️
12.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 71.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
164.3d
Assigned
8.7d / 0.5d SLA
Canceled
1.8d
Scheduled
7.7d / 2.0d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/29/2026 EMartin combined with repair WO-01371182

🔧 Work Performed
I completed the PM on the unit. I function tested the unit and the top screen is not working and the unit is not online. I function tested the unit and all passed.I returned the unit to service.
🔍 Technician Findings
Pm/ Top screen is not working/ unit is not online due to a store problem. Talked with Jerry at higi
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kios⁸k%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330617
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 20, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 13d 0h
✅
Status: Ready for Release by Kaitlyn Kelch Jan 20, 10:41 AM
From: Assigned
To: Ready for Release
Duration in Previous: 14m
🚨 71.0 business days
🆕
Status: Entered by Erin Martin Apr 29, 1:39 PM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 99d 1h, 0m
✅
Status: Ready for Release by Jessica Foley Apr 30, 11:38 AM
From: Canceled
To: Ready for Release
Duration in Previous: 21h 58m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned May 6, 10:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 5d 22h
🆕
Status: Entered by Kaitlyn Kelch May 6, 10:27 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 16m, 0m
🚨 17.0 business days
👷
▶
4 Technician Assigned May 29, 9:56 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 22d 23h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-03T21:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jun 1, 1:03 PM
Scheduled For: 2026-06-05T20:30:00.000+0000, 2026-06-05T21:00:00.000+0000
⚠️ 5.0 business days
🆕
Status: Entered by Kaitlyn Kelch Jun 5, 2:38 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 4h, 0m
🚨 12.0 business days
👷
▶
2 Technician Assigned Jun 23, 12:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 17d 21h
✅
Status: Ready for Release by Kaitlyn Kelch Jun 23, 2:58 PM
From: Assigned
To: Ready for Release
Duration in Previous: 2h 20m
🚨 51.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 70d 23h
⏳ 2.0 business days
👷
▶
2 Technician Assigned Sep 3, 5:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 3h
⚠️ 8.9 business days
🗓️
▶
2 Status: Scheduled Sep 16, 2:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-09-17T14:00:00.000+0000
🔧
Status: Tech On Site by Christopher Womack Sep 17, 9:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19h 53m
⏱️
2x Labor Added Sep 17, 6:19 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 61
✔️
▶
3 Status: Completed Sep 17, 6:25 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
🏁
Status: Closed by Christopher Womack
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 9:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 39m
📨
Status: Invoice Pending by Hannah Shaw Sep 18, 4:08 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7h 2m
💰
Status: Invoiced by Hannah Shaw Sep 18, 4:16 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🧾
Invoice Created Sep 18, 7:10 PM
Invoice Number: SM-273186

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Assigned
Duration: 8.4 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Womack
Scheduled
Sep 17, 10:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-273186

Work Details (3)

Name Type Status Qty Amount Date
WL-03387770 Labor Open 2.5 $0.00 Sep 17, 6:19 PM
WL-03387772 Travel Open 61 $0.00 Sep 17, 6:19 PM
WL-03387781 Labor Open 2 $0.00 Sep 17, 6:26 PM

Details