📍 Samsung - SARC — 3900 N. Capital of Texas Hwy, Austin TX, 78746
Jan 6, 2026 → Mar 5, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 38 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 4, 2026
38 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026Completed: Mar 6, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Mar 4
Ready for Release
⏸ Paused
38
—
Mar 4 → Mar 4
Assigned
▶ Running
0
1
Mar 4 → Mar 5
Scheduled
▶ Running
1
2
Mar 5 → Mar 6
Tech On Site
▶ Running
1
3
Holding40.6d (excluded)
Coordinators2.0d
Field Work1.4d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
40.6 days
Coordinators
2.0 days
Field Work
1.4 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Mar 6, 2026 (300 days early)
📅
41.1 daysTotal Age
⏱️
39.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
1.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay39.0 days stuck in "Ready for Release"
⏱️
Total Delay1.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
39.0d
Scheduled
2.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Completed PM of unit.
🔍Technician Findings
Found no issues
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Higi Green Kiosk with 4G installed
Mar 4, 2026 6:52am
Good morning @Kaitlyn Kelch
WO-01329645 currently has the three Samsung stations at 12100 Samsung Blvd (Austin) scheduled for PM on March 5.
Please also schedule WO-01330624 for the fourth Samsung station at 3900 N. Capital of Texas Hwy (Austin) for March 5 as well. This location is about 20 minutes away, so it should be completed during the same service run after completing the other 3.
These sites have limited access requirements, so it is important that the same technician be scheduled for both locations.