Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330628 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 PUBLIX 1796 — 9124 Cottage Hill Road, Mobile AL, 36695

Jan 6, 2026 → Feb 23, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Tech Off Site (Feb 23)
⏸ 44d excluded (parts wait + holding)
✗ SLA Missed
Holding 34.6d (excluded)
Coordinators 1.2d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
34.6 days
Coordinators
1.2 days
Field Work
0.5 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 23, 2026 (311 days early)
📅
34.6 days Total Age
⏱️
33.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 33.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
33.0d
Scheduled
1.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/23 Jason - PM Complete - Arrived on site and located the unit. Found the machine was online and fully operational. Cleaned the unit and tested the devices with the combined calibrator tool and weight. All tests passed. Performed post service tests. All tests passed. Placed unit back into service.
🔍 Technician Findings
Found the machine was online and fully operational upon arrival.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330628
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 33.0 business days
👷
▶
3 Technician Assigned Feb 20, 5:10 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-23T19:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 44d 7h
⏳ 1.9 business days
🔧
Status: Tech On Site by Jason Cunningham Feb 23, 1:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 20h
🚗
Status: Tech Off Site by Jason Cunningham Feb 23, 2:10 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 55m
⏱️
3x Labor Added Feb 23, 4:53 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 103
✔️
Status: Completed by Jason Cunningham Feb 23, 5:11 PM
From: Tech Off Site
To: Completed
Duration in Previous: 3h 1m
🏁
Status: Closed by Jason Cunningham Feb 23, 5:20 PM
From: Completed
To: Closed
Duration in Previous: 8m
⚠️ 5.6 business days
📄
▶
3 Status: Ready to Bill Mar 2, 5:46 AM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
🧾
Invoice Created
Invoice Number: SM-255293

Bottlenecks

Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jason Cunningham
Scheduled
Feb 23, 2:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-255293

Work Details (3)

Name Type Status Qty Amount Date
WL-03116620 Labor Open 1.75 $0.00 Feb 23, 4:53 PM
WL-03116621 Labor Open 1 $0.00 Feb 23, 4:53 PM
WL-03116622 Travel Open 103 $0.00 Feb 23, 4:53 PM

Details