Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 12 biz days
Paused: 140 biz days
🕐 Clock stopped: Completed (Aug 13, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸140d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 29, 2026
140 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 29 → Aug 10, 2026
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 10 → Aug 13, 2026
3 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 13 → Aug 13, 2026
0 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 6, 2026Completed: Aug 13, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jul 29
Ready for Release
⏸ Paused
140
—
Jul 29 → Aug 10
Assigned
▶ Running
8
9
Aug 10 → Aug 13
Scheduled
▶ Running
3
12
Aug 13 → Aug 13
Tech On Site
▶ Running
0
12
Holding142.6d (excluded)
Coordinators12.2d
Field Work0.5d
✗ SLA Missed
Holding(excluded from total)
142.6 days
Coordinators
12.2 days
Over SLA
Field Work
0.5 days
Created: Jan 6, 2026
Due: Dec 31, 2026 (138 days left)
📅
152.7 daysTotal Age
⏱️
141.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
9.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
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At Risk - Monitor Closely
Ready to Bill • 221 days old
🚨
Primary Delay141.0 days stuck in "Ready for Release"
⏱️
Total Delay9.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
141.0d
Assigned
8.4d / 0.5d SLA
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
8/13/26 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed full Higi PM.
Final Resolution: Unit passed all function test.
🔍Technician Findings
8/13/26 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed full Higi PM.
Final Resolution: Unit passed all function test.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad