Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 17 biz days
Paused: 126 biz days
🕐 Clock stopped: Tech Off Site (Jul 31, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸83d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 6, 2026
83 business days (not counted)
▶ Clock Running
Status: Scheduled
May 6 → May 21, 2026
11 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Entered
May 21 → May 21, 2026
0 business days (counted)
Running total: 12 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
May 21 → Jul 24, 2026
43 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 24 → Jul 31, 2026
5 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 31 → Jul 31, 2026
0 business days (counted)
Running total: 17 of ? biz days used
Created: Jan 6, 2026Tech Off Site: Jul 31, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → May 6
Ready for Release
⏸ Paused
83
—
May 6 → May 21
Scheduled
▶ Running
11
12
May 21 → May 21
Entered
▶ Running
0
12
May 21 → Jul 24
Ready for Release
⏸ Paused
43
—
Jul 24 → Jul 31
Scheduled
▶ Running
5
17
Jul 31 → Jul 31
Tech On Site
▶ Running
0
17
Holding129.6d (excluded)
Coordinators17.1d
Field Work0.5d
Billing2.0d
✗ SLA Missed
Holding(excluded from total)
129.6 days
Coordinators
17.1 days
Over SLA
Field Work
0.5 days
Billing
2.0 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Aug 1, 2026 (152 days early)
📅
143.6 daysTotal Age
⏱️
84.0d in Ready for ReleaseLongest Stage
🔄
11 transitionsStatus Changes
⚠️
14.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay84.0 days stuck in "Ready for Release"
⏱️
Total Delay14.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
128.0d
Scheduled
17.1d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
5/21/26 AJinerson - Clearing tech name and placing back into RFR as tech needs to cover repairs.
🔧Work Performed
Completed Higi PM, all functional test passed. Logged into Higi account to verify online status and test.
🔍Technician Findings
Kiosk working properly with no physical damage found.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf