Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 36 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 2, 2026
36 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 10, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 6, 2026Completed: Mar 10, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Mar 2
Ready for Release
⏸ Paused
36
—
Mar 2 → Mar 10
Scheduled
▶ Running
6
7
Mar 10 → Mar 10
Tech On Site
▶ Running
0
7
Holding38.6d (excluded)
Coordinators6.3d
Field Work0.1d
Billing0.5d
✗ SLA Missed
Holding(excluded from total)
38.6 days
Coordinators
6.3 days
Over SLA
Field Work
0.1 days
Billing
0.5 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Mar 10, 2026 (296 days early)
📅
43.6 daysTotal Age
⏱️
37.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
5.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay37.0 days stuck in "Ready for Release"
⏱️
Total Delay5.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
37.0d
Scheduled
6.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.7d / 1.0d SLA
WO Correction Needed
0.2d
Ready to Bill
0.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3.11.26 hshaw - missing PM checklist
🔧Work Performed
Completed PM service.
🔍Technician Findings
Kiosk operational. Rebooted kiosk to operate. BP module not keeping pressurized during leak test. Leaks outside of acceptable range,
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
Work Order: WO-01330652
Account: HIGI LLC
Customer Case Number:
Location: Publix 1292
Address: 160 Cotton Creek Drive, Gulf Shores, AL 36542
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120328650-287
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Sched