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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330658 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Wegmans #095 Manalapan — 55 Highway Route 9 South, Manalapan NJ, 07726

Jan 6, 2026 → May 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 85 biz days
🕐 Clock stopped: Completed (May 12, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸80d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 1, 2026
80 business days (not counted)
▶ Clock Running
Status: Assigned
May 1 → May 1, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 1 → May 1, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
May 1 → May 1, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 1 → May 8, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
May 8 → May 8, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 8 → May 12, 2026
2 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: May 12, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → May 1 Ready for Release ⏸ Paused 80 —
May 1 → May 1 Assigned ▶ Running 0 1
May 1 → May 1 Scheduled ▶ Running 0 1
May 1 → May 1 Entered ▶ Running 0 1
May 1 → May 8 Ready for Release ⏸ Paused 5 —
May 8 → May 8 Assigned ▶ Running 0 1
May 8 → May 12 Scheduled ▶ Running 2 3
Holding 88.6d (excluded)
Coordinators 3.1d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
88.6 days
Coordinators
3.1 days
Over SLA
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 12, 2026 (233 days early)
📅
88.6 days Total Age
⏱️
81.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 81.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
87.0d
Assigned
0.0d / 0.5d SLA
Scheduled
3.1d / 2.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
On arrival, unit up and running. LEDs functioning. Top and bottom displays functioning. Seat lock functioning. Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service.
🔍 Technician Findings
On arrival, unit up and running. LEDs functioning. Top and bottom displays functioning. Seat lock functioning. Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330658
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 81.0 business days
👷
▶
4 Technician Assigned May 1, 10:14 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release
To: Assigned
Duration in Previous: 113d 23h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-05-04T13:30:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
🆕
Status: Entered by Kourtney Smith May 1, 11:08 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 52m, 0m
⚠️ 6.0 business days
👷
▶
3 Status: Assigned May 8, 8:25 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: David Trost
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-05-12T13:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith May 8, 8:43 AM
Scheduled For: 2026-05-13T13:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith May 11, 3:59 PM
Scheduled For: 2026-05-12T13:30:00.000+0000
⏳ 2.0 business days
⏱️
4x Labor Added May 12, 4:38 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.5, 0.75, 1, 65
✔️
Status: Completed by David Trost May 12, 4:43 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 8h, 0m
📄
Status: Ready to Bill by Hannah Shaw May 13, 10:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 43m
📨
▶
2 Status: Invoice Pending May 13, 12:20 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 23.0 business days
🧾
Invoice Created Jun 15, 2:55 PM
Invoice Number: SM-261808

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Trost
Scheduled
May 12, 9:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-261808

Work Details (4)

Name Type Status Qty Amount Date
WL-03223544 Labor Open 2.5 $0.00 May 12, 4:38 PM
WL-03223545 Labor Open 0.75 $0.00 May 12, 4:38 PM
WL-03223546 Expenses Open 1 $0.00 May 12, 4:38 PM
WL-03223547 Travel Open 65 $0.00 May 12, 4:38 PM

Details